Vice President, Digital Governance and Services

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is one of the world’s most highly-rated banks, with Aa1 by Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC is the second largest financial services group in Southeast Asia by assets. The Group offers a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Its insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the leading asset management companies in Southeast Asia.

The Group’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has close to 420 branches and representative offices in 19 countries and regions.

For more information, please visit  to learn more about OCBC Hong Kong.

Responsibilities

- Plan and manage digital governance related projects under digital business user department 
- Understand and handle digital related regulatory guidelines (e.g. SPM TM-E-1), external and internal risk control requirements and procedures.
- Lead overall management of digital governance related projects and work with cross functional team throughout the whole development cycle from user requirement formation, functional specification, comprehensive end-to-end UAT planning and execution and execution management
- Ensure processes or project deliverables comply with regulatory requirements and compliance standard
- Work very closely with developers, end users, frontline support and control units to ensure projects aligned a proper control standard
- Handle and followup day-to-day eBanking channel customer reporting and problem fixing
- Strong written and spoken in English and Chinese; good commend of Putonghua a plus
- Identify and make suggestion for improvements according to regulatory guideline or circular
- Ensure the customer journey is seamless with customer centric design
- Compile market reports and benchmarking for business opportunities exploration to achieve digital KPI
- Perform ad hoc duties and assignment per direction and interests from management

Requirements

- University graduate in business administration, finance, computer science, e-Commerce, risk management or related discipline
- At least 12 years of working experience on digital channel development and governance in banking/finance industry
- Solid knowledge of digital banking, remote channels (internet, mobile) and latest fintech trend
- Solid experience in project management and data analytics for digital channel performance management
- Strong understanding in regulatory guidelines and risk control on digital channel
- Good business acumen with solid knowledge of banking and financial products
- Demonstrate strong analytical skill
- Experience in managing sizable digital governance projects with tracked results
- Strong written and spoken in English and Chinese
- Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility, able to work under pressure and independently
- Proficiency in JIRA, Word, PowerPoint, Excel