Digital Customer Engagement Officer (Marketing field) - with Great Benefits

We are looking to hire a focused Digital Customer Engagement Officer (Marketing field) to join our productive team at Axa in null
Growing your career as a Full Time Digital Customer Engagement Officer (Marketing field) is a terrific opportunity to develop relevant skills.
If you are strong in critical thinking, teamwork and have the right experience for the job, then apply for the position of Digital Customer Engagement Officer (Marketing field) at Axa today!

Research, write/produce, manage, and review content for our digital touchpoints including mobile application, eDM, SMS, Push Notificationin accordance with the content strategy for Emma by AXA to ensure healthy audience engagementFormulate and deliver content with accuracyand consistency according to brand guidelines, and adherence with regulations and compliance; edit and proofread the contents before publishingProvide end-to-end content copywriting support on both digital customer campaigns and promotional requests on our digital application channel, for example, ensure alignment with business objectives, manage & prioritize requests, review contents & materials, work with data team for audience data extraction, conduct UAT, etc. Responsible for setup and maintenance on various in-app promotion features, such as promotional banners and push notification. Establish effective communications with stakeholders in forms of emails update, meetings, forums and presentations and responsible for managing promotional calendarAnalyseperformance data from different contents and communications; generate the insight and action pointsOther ad-hoc content & promotional support as requiredYour ProfileDegree holder, with minimum of 1-3 years of solid work experience in digital engagement or marketing, preferably in Finance/Insurance/Digital Banking sector or Digital Marketing AgencySolid experience in content creation and copywriting; and with track record in creating engaging contents on digital platforms. Experience working for digital mobile application or customer marketing campaign as well as managing content management systemswill be an advantage. Detail-minded, proactive and goal-oriented, able to work under pressure and deadline with a can-do attitudeExcellent written communication skills in both English and Cantonese (Mandarin will be a plus)Strong analytics and reporting skills for digital performance are a plusPassionate about social trends and emerging digital technologyAbout AXAWe always start with our customersAs one of the largest global insurers, our purpose is to act for human progress by protecting what matters.Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.About the EntityABOUT AXA HONG KONG AND MACAUAXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve.At the core of our service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.We embrace our responsibility to be a force for good to create shared value for our community. We are proud to be the first insurer in Hong Kong and Macau to address the important need of mental health through different products and services. For example, the Mind Charger function on our holistic wellness platform “AXA BetterMe”, which is available via our mobile app Emma by AXA, is open to not just our customers, but the community at large. We will continue to foster social progress through our product offerings and community investment to support the sustainable development of Hong Kong and Macau.AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.What We OfferWe offer excellent career prospects and attractive remuneration package to the right candidates.

Benefits of working as a Digital Customer Engagement Officer (Marketing field) in null:

● Company offers great benefits
● Advancement opportunities
● Advantageous package