Receptionist - The Parade (Happy Valley Clubhouse) - Start Now

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The job holder, as the first point of contact for all guests, shall assist the Assistant Restaurant Manager to run the daily operations of the 6/F Parade Restaurant through implementing and promoting the image of the restaurant giving full cooperation to any guests requiring services/assistance and colleagues to ensure business and customer service objectives and targets are achieved consistently.

The job holder shall be responsible for:

• Answering telephone enquiries, handling reservations and confirming daily booking

• Making table arrangement to ensure smooth restaurant operation

• Greeting and serving Members and their guests in a professional manner

• Assisting the Restaurant Manager/Assistant Manager in maintaining Members' records in the system

• Ensuring adequate menus for all meal periods and that these are in clean and presentable standard at all times

You will:

• Answer phone calls, handle reservations and confirm daily booking with Members in accordance with established standards and procedures.
• Allocate tables evenly and according to Member’s preferences with the help of the Table Management System and service floor plan to ensure smooth restaurant operation.
• Advise the dining room personnel on customer needs to ensure customers receive fast and quality service from the moment they arrive.
• Ensure the specific requirements of the customers are met should they have special needs or request accommodations such as services needed for small children and for individuals with disabilities or food allergies.
• Welcome and escort Members and their guests to their assigned tables in a professional manner; answer initial questions the customers may have; and introduce the customers to their server.
• Help out other staff in the restaurant as needed, including inspecting and maintaining the dining facilities, spotting cleanliness problems and helping clear tables to facilitate customer needs, etc.
• Engage with customers to ensure they are satisfied with food and service.
• Respond to complaints and help to resolve them or direct them to the appropriate personnel
• Assist the Restaurant Manager and Assistant Manager in maintaining Members’ records in the Table Management System and MCRM.
• Maintain a clean and tidy reception area at all times
• Demonstrate a high grooming standard and be amiable
• Ensure adequate menus for all meal periods are in clean and presentable standard at all times.
• Responsible for menu printing related matters.
• Maintain good teamwork relationship with all dining room personnel and help out others as needed
• Greet customers upon their departure.
• Perform any other related duties as and when assigned by supervisor.
• Promoting unique products or services such that Members and their guests recognize that our offerings are worth recommending to their peers.

You should have:

• Three years’ relevant experience
• Good people skills
• Fluent in English. Cantonese and Mandarin proficiency is an advantage
• Understanding of restaurant etiquette
• Good customer service skills
• Patient and friendly with problem solving skills
• Excellent phone etiquette
• Knowledge and experience in using booking systems
• Possess retentive memory to remember bookings
• Ability to pay attention to details
• Ability to stand and walk for extended periods

The level of appointment will be commensurate with qualifications and experience.