Sales Support Specialist - Urgent Role

We are on the lookout for a competitive Sales Support Specialist to join our productive team at Dhl Express in Hong Kong Hong Kong Island
Growing your career as a Full Time Sales Support Specialist is a fantastic opportunity to develop competitive skills.
If you are strong in project management, teamwork and have the right experience for the job, then apply for the position of Sales Support Specialist at Dhl Express today!

  DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. ☸ DHL Central Asia Hub, 6 South Perimeter Road, Lantau Island, Hong Kong Sarah Wieck HR Specialist GHO DHL International GmbH Fritz-Erler-Strasse 5 53113 Bonn
DHL Express - a company that connects people! What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today… We are looking for a Sales Support Specialist based in Hong Kong. The purpose of the ACS Sales Support Specialist role is: a) Maximise the excess capacity on the DHL air network by supporting the sale of this capacity to internal and external customers, and being responsible for customer satisfaction b) Work with internal support teams to maximise sales and revenue growth. c) To gather detailed information about accounts, identify decision-makers, and understands strategic business challenges and priorities d) Constantly monitoring the execution of sales strategy, increasing sales and profitability of the product and support various sales channels, with constant flow volumes      How will you contribute to the success of DHL? * Support sales teams to prepare quotations and contract rates, including rate proposals. * Work closely with the Revenue Mgt team and sales managers to ensure pricing tables are kept up to date and monitored. * Keep up to date on market trends and behaviours in order to be able to support price adjustments. * Monitor the customer allocation/BSA performance ensuring they are maximised each day and early release when not used. Make cancellation/reduction recommendations when performance has declined. * Monitor capacity availability and flag action areas to Sales team and GSAs. * Use available data tools to provide customer information and support the identification of sales leads. * Communicates and maintains record of sales projects and business plan. * Generate and review reports and statistics for supporting sales teams to prepare for business and customer reveiw meetings. * Support pre- and after-sales activities. * Ensure high post-sales satisfaction facilitating positive long-term relationships and high potential for repeat business with customers. * Support Customer problem management and report on corrective actions. Share best practices moving forward. * Complete any mandatory Compliance training.   Do you have what it takes? * Degree Holder or equivalent working experience in the Aviation / Air Cargo industry * Fluent in English, written & spoken. (Other languages a benefit) * Preferably 5 years of more experience in airfreight and/or integrator related air cargo business * Ability to work effectively under pressure * Strong diplomacy and persuasion ability * Flexible in working hours and ability to adjust to changes * Team worker * Experience in the cargo aircraft industry and knowledge of aircraft configurations and equipment/contours is a benefit * Excellent computer skills

Benefits of working as a Sales Support Specialist in Hong Kong Hong Kong Island:

● Learning opportunities
● Opportunities to grow
● Advantageous package