Senior Sales Operations Executive - Urgent Role

Partner with various internal departments to plan and allocate products to ensure inventory is in line with stock target, in order to have adequate level of inventory to support sales target

Evaluate stock level and ensure that replenishment orders reflect the assortment and inventory policy defined for considered POS.

Collect the qualitative feedback on product performance and supply needs on regular basis. Discuss assortments agreed by Merchandising and Commercial teams with POS (boutique or retailer). Suggest amendments, if necessary, in coordination with Supply & Demand Planning and Commerical teams.

Prepare and analyze of the sales reports to identify risks and opportunities. Formulate and recommend strategies per POS, re-balance stock to optimize sales.

Liaise with logistic team and coordinate delivery plan (inbound and outbound) to cope with delivery constraints and all local regulations requirements, festivals, or business activities.

Perform all sales administration activities including sales order maintenance (creation/modification/cancellation), stock allocation priorities, invoicing, consignment and returns, on range, novelties, limited editions, non-saleable items.

Support Btq/Event/POS openings including system setup

Collaborate with the team to provide supports on key accounts with accountability.

Other Ad hoc projects as assigned

Answer requests from POS, liaise with all parties involved to assess availability and lead-time.

Follow up and manage the enquiry or firm order from the supplier to the final delivery in POS. Make sure delivery dates committed to end client are respected.

Make sure standard pricing policy is well reflected in the orders and follow up on all invoicing.

Alert on credit limit and overdue. Ask Finance to release orders when needed.

Release credit note on returns. Issue debit / credit memo.

Education : University graduate

Experience :  5 years’ experience with Customer Service, Sales Administration or Demand planning background.

Specific competencies : IT savvy especially SAP, advanced knowledge of Microsoft Excel and experience in BI Tools ( Power BI)

Languages :

Fluent English

Fluent Cantonese

Required interpersonal and behavioral competencies :

Good communication skills

Team player

Customer focus

Analytical, reliable and detailed-oriented

Self-motivated and flexible

Autonomous, reactive and proactive