Service Delivery Manager - Hiring Now

We are looking for a confident Service Delivery Manager to join our awesome team at Lenovo in null
Growing your career as a Full Time Service Delivery Manager is an incredible opportunity to develop productive skills.
If you are strong in leadership, communication and have the right initiative for the job, then apply for the position of Service Delivery Manager at Lenovo today!

Description and Requirements

Key responsibilities:

Own the entire in-Country service delivery chain to ensure best customer experience for all PCSD customers:

Manage all day-to-day Service operations to all customers delivery are done within SLA or customer expectation

Good understand of all customer dissatisfaction issues and constant seek ways to improve the process or systems to minimize dissatisfaction and enhance good experience. Ability to analyse and deep dive to root cause of issues.

Be the Customer Experience (CX) focal to influence and lean good customer service practices sharing across different service touch points

Is the next level Customer Service Escalation point

Strong and effective governance on FS Vendor and Supplier management:

Manages service partners to deliver services according to agreed KPI and scope of work.

Manage overall Service Delivery cost and expense, keeping tight to budget allocated

Thorough knowledge of End-to-End Service Delivery process and is able to constantly develops service quality improvement and enhancement plans to improve customer satisfaction and Service operational efficiency.

Ability to run Service Partners Audits to ensure consistent practices and compliance

Strong business acumen to identify opportunities to Upsell Advance services:

Has knowledge of IT Service industry and able to identify potential gaps for Upselling on Advance services to customers

Knowledge of service partners that can be reached to extend Lenovo’s range of service capabilities

Enablement of service partners to enhance service options

Ability to manage business and financial data to manage profitable margin in Upsell Services.

Additional Locations : * Hong Kong * Hong Kong

Benefits of working as a Service Delivery Manager in null:

● Learning opportunities
● Advancement opportunities
● Competitive salary