Admin and IT Support

WHO WE ARE

Let Our Journeys Enrich Life

Carry essentials exist to make movement a worry-free experience, allowing us to focus on the bigger picture of our journeys. Today's industry brands are exhibiting a growing disconnection from the deeper purpose of movement, seen in standard-fare products that neither challenge norms nor present new solutions that facilitate better mobility.

LOJEL is about refocusing on how people move, but more importantly, why: connection. Putting the purpose of our journeys at the forefront of the discussion opens up opportunities for innovation. This process of discovery is what lets us empower people to move better and focus on what truly matters.

Our mission is to spark the human connections that make the world a better place—by empowering people’s journeys with thoughtful carry essentials for travel and everyday movement. We are Driven By Diversity, Intentional By Design and Purposely Positive—core values upholding our ultimate goal to inspire movement within communities and across the globe.

LOJEL is an international carry essentials brand—founded in Japan in 1989, currently headquartered in Hong Kong with teams in North America, Europe, and the Asia Pacific—and is sold in 15 territories across the globe.

SUSTAINABILITY AT LOJEL

At LOJEL, we're committed to driving positive change. As a certified B Corp, we're dedicated to doing business differently and making sustainability central to everything we do. But we're not stopping there.

We've achieved climate neutrality and continue to ensure our products are crafted from recycled or sustainable materials. To make this vision a reality, we're building a team ready to take action and drive impact.

Join us in shaping a more sustainable future!

ABOUT THE ROLE

We are looking for a proactive and resourceful Admin & IT Support professional to join our People & Culture and Digital Teams. This role ensures smooth daily operations across office administration, IT support, sustainability initiatives, and team coordination. The ideal candidate excels at managing multiple priorities, building strong vendor relationships, and supporting a collaborative, people-first workplace.

Office Administration & Pantry Management

• Maintain and stock pantry supplies including snacks, beverages (alcoholic and non-alcoholic), coffee beans, and tissue.


• Run errands for office supplies and manage general administrative requests.


• Manage the P&C storeroom, including seasonal decorations, onboarding kits, and company souvenirs.


• Vendor & Liaison Relationship Management


• Build and maintain strong relationships with key partners: Eaton Hotel, Slowood, Loops Recycling, Muse Coffee, Apple, and others.


• Serve as the main contact for third-party IT support providers (Apple Care, Lenovo Windows Support, Asus Support).

People & Culture (P&C) Support

• Provide proactive support to the P&C Team, including organizing team lunches and company-wide activity planning.


• Handle bookkeeping for P&C expenses and budgeting.


• Distribute employee satisfaction surveys each quarter.

Sustainability Coordination

• Plan and organize recycling pickups with Loops HK.


• Coordinate coffee ground recycling pickups with Eco Greenergy.


• Act as the main contact for Green It Up for weekly plant maintenance.


• Travel & Emissions-Aware Booking


• Book flights and hotels for employee business trips following company guidelines.


• Prioritize itineraries with the lowest possible carbon emissions.


• Flag itineraries that may exceed budget for review.
  

Courier & Shipping

Arrange shipping for various HQ departments.

Communicate with the supply team to use company shipping portals (Aramex, FedEx, SF Express).

IT & Equipment Management

• Track and manage company-wide electronic devices.


• Coordinate electronic maintenance via third-party support (Apple Care, Lenovo, Asus).


• Manage in-house IT cybersecurity and access card levels (e.g., makers space, creative studio).


• Purchase IT necessities for HQ employees (HDMI cables, keyboards, mice, laptop stands).


• Administer company platforms: Google Admin Console, Asana, Slack, and other digital tools.


• Prioritize IT requests based on urgency and availability of temporary solutions.


• Lead IT onboarding for new employees and ensure smooth offboarding.


• Track and manage digital subscriptions.


• Troubleshoot in-house IT issues: Google Calendar, Logitech meeting room setups, projectors for workshops.

*Request Prioritization

Sort and respond to administrative support requests based on urgency, providing temporary solutions where needed.

Desire skills & experience

• Strong organizational and multitasking abilities.


• Experience managing vendor relationships and office operations.


• Basic IT troubleshooting knowledge (hardware, software, admin consoles).


• Familiarity with sustainability practices (recycling, waste reduction).


• Proficiency with shipping portals (Aramex, FedEx, SF Express) and productivity tools (Google Workspace, Asana, Slack).


• Excellent communication and problem-solving skills.


• Ability to work independently and prioritize tasks effectively.
  

Immediate availability is a highly preferred