AI Product Owner

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Sun Life Hong Kong's IT and Digital team is seeking an AI Product Owner to drive the definition, delivery, and ongoing optimization of AI-powered products and capabilities. Reporting to the AI Value Enablement Lead , this role translates the AI roadmap into an actionable product backlog, aligns stakeholders around clear outcomes, and partners with delivery teams to ship responsible, measurable AI solutions that improve customer and colleague experiences.

Key Responsibilities:

Product Strategy & Backlog Management

• Own and manage the product backlog for assigned AI initiatives, ensuring prioritization aligns to business value, risk, and delivery capacity
• Translate the AI roadmap (owned by the AI Value Enablement Lead) into clear epics, user stories, and acceptance criteria
• Define product outcomes, success metrics, and OKRs (e.g., efficiency gains, conversion uplift, quality improvements) and track progress end-to-end
• Continuously refine scope using discovery findings, stakeholder feedback, and model performance/operational telemetry

Discovery, Requirements & Value Realization

• Partner with business owners, operations, compliance, and frontline users to understand problems, validate assumptions, and size opportunities
• Lead product discovery for AI use cases, including process mapping, current-state pain points, and future-state experience design
• Define data and integration needs (inputs, outputs, system touchpoints) and ensure dependencies are identified early
• Plan and execute pilots/POCs with measurable hypotheses and clear go/no-go criteria; drive adoption and change activities for scaled releases

Delivery & Cross-Functional Collaboration

• Work closely with data scientists, ML engineers, developers, and platform teams to deliver AI solutions from ideation to production
• Facilitate sprint ceremonies (planning, refinement, review) and ensure stakeholders have visibility of progress, risks, and trade-offs
• Coordinate UAT and business readiness activities, ensuring workflows, training, and support processes are in place
• Support the AI Enablement Lead in steering committees and portfolio reporting with accurate status, metrics, and decision points

Responsible AI, Governance & Risk

• Ensure product requirements incorporate data privacy, security, and regulatory considerations relevant to insurance and financial services
• Partner with risk, compliance, and legal teams to embed Responsible AI principles (fairness, transparency, explainability, human oversight) into delivery
• Define non-functional requirements for AI solutions (latency, reliability, monitoring, auditability) and ensure they are met before go-live
• Monitor post-release performance (model drift, accuracy, user feedback) and prioritize remediation and continuous improvement

Qualifications
Required:

• Bachelor's degree in Business, Computer Science, Engineering, Data/Analytics, or related field
• 7+ years of experience in product ownership/product management, business analysis, or delivery roles, with exposure to AI/analytics initiatives
• Demonstrated ability to write clear user stories, define acceptance criteria, and drive delivery in Agile/Scrum teams
• Working knowledge of AI/ML concepts (including generative AI) and the ability to collaborate effectively with technical teams
• Strong stakeholder management skills and ability to align diverse groups around outcomes and priorities
• Excellent communication skills in English and Cantonese

Preferred:

• Experience in insurance, bancassurance, or broader financial services environments
• Hands-on experience launching AI features into production, including experimentation/A-B testing and adoption tracking
• Familiarity with Responsible AI practices, model risk management, and data governance concepts
• Experience working with cloud platforms (e.g., Azure/AWS) and data platforms
• CSPO/PSPO or equivalent Agile certification

Skills & Competencies

• Outcome-oriented product thinking with strong business acumen
• Ability to balance speed of delivery with risk controls, governance, and quality
• Strong analytical skills; comfort with metrics, experimentation, and data-driven prioritization
• Excellent facilitation skills for workshops, backlog refinement, and decision-making forums
• Clear communicator who can translate between business needs and technical constraints
• Strong planning and organizational skills, with attention to detail

This is an exciting opportunity to help shape Sun Life Hong Kong's AI product portfolio and deliver meaningful outcomes at scale. If you are passionate about building AI products and partnering with diverse teams to deliver measurable value, we encourage you to apply.

Job Category:
Product Owner

Posting End Date:
29/09/2026