APAC Merchant Operations - P2P

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About The Team

Join our Big Fiat team at Binance and help create a state-of-the-art onboarding platform for our customers. Our team, which includes P2P and Fiat, is dedicated to revolutionizing global transactions and financial management. We're committed to making crypto accessible for everyone. Be part of a dynamic team driving the future of digital payments and fintech.

About The Role

This role will work closely with regional stakeholders, product teams, risk, and compliance to ensure operational excellence, healthy liquidity, risk mitigation, and a high-quality trading experience for our users.

Responsibilities

• Oversee daily P2P performance across key APAC markets, ensuring healthy liquidity, strong order success rates, and an excellent user experience.
• Manage the merchant ecosystem end-to-end, including onboarding, vetting, performance review, incentive programs, and quality improvement.
• Identify operational bottlenecks and drive data-backed improvements for marketplace efficiency and transaction growth.
• Support the rollout of new P2P features, especially China-first pilots that scale to global markets.
• Collaborate with product, risk, compliance, marketing, and support teams to ensure safe and effective marketplace operations.
• Monitor key metrics such as spreads, liquidity depth, completion rates, cancellations, and fraud trends.
• Research APAC P2P market conditions, payment methods, and user behaviors to inform operational strategy.

Requirements

• Bachelor's degree in Business, Finance, Engineering, or related fields.
• 5~8 years of experience in P2P operations, marketplace operations, fintech, payments, or crypto.
• Strong understanding of P2P ecosystems, marketplace dynamics, or payment industry models.
• Bilingual English and Chinese are required to be able to coordinate with overseas partners and stakeholders.
• Self-driven, proactive, and comfortable pushing initiatives independently-not just executing tasks.
• Strong analytical skills with Excel/SQL familiarity.
• International mindset and ability to operate in fast-paced, high-pressure environments.

Nice To Have

• Experience managing merchants or payment partners.
• Knowledge of anti-fraud, transaction monitoring, or operational risk.
• Familiarity with APAC regulatory environments for fiat/P2P products.
• Passion for blockchain and emerging financial technologies.

Why Binance

• Shape the future with the world's leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.