APAC Senior Service Delivery Lead (Crisis Management), Leading Financial Services Company

Company : Teksystems Hong Kong

Job Type : Full Time

Hong Kong

Job Description - APAC Senior Service Delivery Lead (Crisis Management), Leading Financial Services Company

APAC Representative & Lead role
Expertise in service management, incident response, major incident handling, crisis coordination
Strong communication skills with the ability to articulate complex issues clearly to management during high pressure situation

Role Overview
Our client is a leading Financial Service firm. They are looking an accomplished Senior Service Delivery Lead (Crisis Management) to join its global, four-member Crisis Management leadership team. This is a senior strategic role responsible for representing the APAC region during major technology and operational crises, including critical outages, high-severity incidents, cyber/security breaches, and enterprise-wide service disruptions.
The ideal candidate comes from a strong Service Delivery, Service Management, Head of SRE, or Technology Operations leadership background within financial services or other highly regulated industries, with extensive experience running large-scale incident and crisis recovery environments.
Key Responsibilities
Crisis & Major Incident Leadership

Lead and coordinate major incident triage, ensuring accurate prioritization, impact assessment, and clear escalation paths for APAC-related events.
Drive and oversee end-to-end service recovery, mobilizing global and regional technical teams to restore service efficiently and safely.

Stakeholder & Executive Engagement

Facilitate timely and transparent business engagement during incidents, ensuring that stakeholders across Operations, Technology, and Senior Leadership are fully informed.
Deliver concise, high-quality recovery progress updates to global executives, including CIO, CTO, Risk, Cyber, and Business Continuity leaders.

Incident Governance & Continuous Improvement

Execute the organization's Incident Management Practice, ensuring strict adherence to governance, process, and compliance requirements.
Actively participate in Management Escalation Calls (MECs), providing authoritative updates and driving resolution paths.

Qualifications & Experience
Required

15+ years experience in Service Delivery Management, SRE leadership, Technology Operations, or Incident/Crisis Management roles.
Deep expertise in service management, incident response, major incident handling, crisis coordination, and MEC-level escalation structures.
Proven track record working within financial services or other highly regulated, mission-critical environments.
Cantonese speaking capabilities is highly preferred

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APAC Senior Service Delivery Lead (Crisis Management), Leading Financial Services Company

Job Description - APAC Senior Service Delivery Lead (Crisis Management), Leading Financial Services Company

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