Application Solutions, Specialist

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

Insurance operation support, transformation and Digitalization/Applications projects

Roles and Responsibilities:

• Support strategic initiatives such as process automation and new product setup. Enable AI-driven workflows and technology adoption through accurate requirement specification and business analysis. (25%)
• Provides support to management on the planning of department initiatives including allocating resources, identifying potential risks and setting up expected project deliverables (15%)
• Supervise dynamic project team members to work on the full cycle of project execution to ensure smooth and timely delivery of project objectives with simpler, faster, more connected and agility solutions. (20%)
• Interact with end users, confirm business requirements, and user stories with relevant acceptance criteria (20%)
• Supervise the project team, maintains a positive and cooperative team spirit, delivers training on subject matter expertise to different parties (10%)
• Collaborate the project team with agility project management approach, plan and guiding project process, encourage and support a project team member to promote closer working relationships, knowledge transfer, share potential challenges and coordinate efforts to resolve difficult or time-consuming issues . (10%)

Minimum Job Requirements:

• University degree holder (preferably in insurance, computer science and business fields) with minimum 5 years of working experience in insurance companies
• Domain knowledge in life and group insurance operations, with experience in process automation; knowledge of claims process design is a plus.
• Strong communication, stakeholder management and leadership skills, able to motivate, coach, drive project progress.
• Excellent command of spoken/written English and Chinese (Cantonese and Mandarin)
• Excellent analytical skills, strategic thinking, able to contribute simpler and faster solutions and always puts customer at the center of decision making and day-to-day operation
• Proactively provides simpler, faster, more connected and agility solutions with strong stakeholder and relationship management skills

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.