[ASM Global] Hospitality Ticketing Assistant

Kai Tak Sports Park is a fully integrated sports, leisure and entertainment destination that is expected to be completed in 2024. The 28 hectare park will be part of the redevelopment on the site of the old Hong Kong International Airport in Kai Tak. Kai Tak Sports Park Ltd (KTSPL) has been awarded the contract to undertake this project. ASM Global, through its subsidiary company in Hong Kong, SMG China, has been engaged by KTSPL to be the Operator of Kai Tak Sports Park. About ASM Global ASM Global is the world’s leading producer of entertainment experiences. It is the global leader in venue and event strategy and management—delivering locally tailored solutions and cutting-edge technologies to achieve maximum results for venue owners. The company’s elite venue network spans five continents, with a portfolio of more than 350 of the world’s most prestigious arenas, stadiums, performing arts venues, and convention and exhibition centers, including McCormick Place Chicago; Moscone Center San Francisco; ICC Sydney Australia; Olympia London; Shenzhen World China; and P&J Live in Aberdeen, U.K. Follow us on Facebook, Instagram, LinkedIn and Twitter. asmglobal.com

Department : Ticketing

Reports to : Customer Services Manager

Role Introduction

A unique opportunity to be part of the Ticketing start-up team at Kai Tak Sport Park (KTSP).

The Hospitality Ticketing Assistant is responsible for ensuring the highest levels of customer service is always provided across Hospitality Ticket Sales. The role will be responsible for ticket sales and ticket enquiries for Hospitality Membership.

Key Responsibilities

• Proactively support the Hospitality Membership team with all ticketing related customer enquiries.
• Ensure all calls and communication consistently provide a high level of care and courtesy to customers and to ensure that customer enquiries are responded to appropriately as per KTSP guidelines. 
• Manage and record all Ticketing related customer service queries, involves tracking and monitoring such queries and producing regular reports.
• Responsible for ensuring that KTSP ticketing is adhering to PCI compliance regulations and ensure processes are adhered to.
• Sell and promote with enthusiasm all shows/events on sale and any other miscellaneous sales managed by KTSP Ticketing, ensuring a high level of customer service is maintained at all times.
• Have a good understanding of Hospitality Membership Club, KTSP and its events, and to be able to advise customers on the best seats/areas for their needs.
• Process ticket sales and reservations reports on demand.
• Ensure all relevant show/event information is appropriately circulated to the KTSP Ticketing team.
• Participate in all aspects of training and development as directed and to use all relevant learning opportunities to improve personal skills to improve the effectiveness and efficiency of service delivery.
• Undertake any other duty commensurate with this post as determined by the Customer Services Manager.

Requirements

• Minimum 1 years’ experience within sales/call centre/box office preferably in Events/ Venue management industry.
• Supervisory experience within Ticketed events, Theatre/Concert venue or similar type environment.
• Knowledge of Box Office Systems.
• Customer service experience within customer focused environment. 
• Track record of achieving demanding targets.
• Good standard of literacy and numeracy skills.
• Proficiency in using IT and the ability to use a variety of software packages.
• Effective communication and client liaison skills.
• Ability to handle pressure, meet targets and work within tight deadlines.
• Commitment to and the flexibility to work hours as determined by the business. This will include working evenings, weekends and Bank Holidays.
• Committed to on-going personal and team development.
• Willingness to undertake appropriate training.
• The ability to self-motivate and work independently or as part of a team
• Problem-solving and decision-making skills with the use of initiative.
• The ability to interpret data and reports to revise strategy and improve quality and effectiveness.
• Good command of spoken and written English and Chinese; ability to speak Putonghua is a definite advantage.

Full-time

Interested parties please send full resume with current salary, expected salary and availability by clicking “ Apply Now ”.

Personal & Application Information

We are an equal opportunity employer. Data collected will be treated in strict confidence and used for recruitment purpose only. Applicants who are not invited for interviews within 4 weeks may consider their applications unsuccessful.