Assistant Claims Manager

China Life Insurance (Overseas) Company Limited (“China Life (Overseas)”) with presence in Hong Kong, Macau, Singapore and Indonesia is a wholly-owned subsidiary of China Life Insurance (Group) Company, China’s largest financial insurance corporation.

Responsibilities

• Assess and approve new claim/complaint case/complicated case within authority and manage customer expectation by offering flexible solution


• Prepare regular management and business reports of Claims Department


• Provide regular training and support to enhance professional knowledge and standard of subordinate and agency


• Lead and coordinate BAU system enhancement activities to meet business priorities


• Responsible for the business data analysis, requirement gathering, scoping, documentation and function specification review to ensure business objectives are aligned


• Coordinate and assist in UAT activities such as preparation of test plan, test cases, pre-UAT quality check, monitoring of bug fixing, retest progress, UAT reports and post implementation monitoring


• Assist department head in driving initiatives to uplift operations efficiency and customer experience 


• Work effectively and efficiently with cross-functional departments and external parties to ensure projects are delivered on time, within budget and aligned with company strategy

Requirements

• Bachelor degree holders in Insurance, medical, management or related disciplines


• Holder of FLMI or ICA qualification is preferred


• Minimum 6 years of claims experience in Life Insurance Industry with at least 3-4 years in management level


• Proficient in written and spoken English and Chinese. Fluency in Putonghua


• Highly organized self-starter, capable to lead multiple projects to meet tight deadlines and work in a fast paced environment


• Excellent analytical, problem solving and decision making skills