Assistant Customer Service Officer (1-year Contract)

AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over 1.3 million customers [1] in the region. In addition to being the #1 global Property & Casualty commercial lines insurer [2], we are also one of the largest health protection providers in Hong Kong and Macau. 'Empowering people to live a better life' is the goal of AXA Hong Kong and Macau, which is reflected in everything we do. We are one of the most diversified insurers, providing a full range of coverage for individual and commercial customers. We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all their insurance needs. AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential. [1] Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited
[2] AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL's insurance and reinsurance operations combined

Responsibilities

• Handle distributor enquiry on aspect of Underwriting, Policy Administration and Claims.
• Provide excellent end to end service with positive customer mindset.
• Manage large amounts of inbound and outbound calls from sales channel in a timely manner, including counter service if job rotated.
• Identify distributors' needs, clarify information, research every issues and providing solutions
• Build sustainable relationships and engage distributors by taking the extra mile
• Anticipate escalation and take over calls when needed
• Keep management informed on issues and problems
• Prepare monthly/ annual results and performance reports

Requirements

• University graduate
• Experience in insurance/ financial industry is an advantage
• Experience in customer service / call center is an advantage
• Good command of English and Chinese in both spoken and written, Putonghua is preferred.
• Competent PC knowledge, includes Excel, Word and PowerPoint
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Good communication skills and problem solving skills as well as negotiation abilities
• A results-oriented approach
• Ability to work under pressure

We offer excellent career prospects and attractive remuneration package to the right candidates. 

The information provided by applicants will be treated in strict confidence and used solely for recruitment purpose. All applicants' information will be destroyed after 12 months.