Assistant De-risking Manager, Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Commercial Banking - Business Banking


Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.


For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.


We are currently seeking a high caliber professional to join our department as Assistant De-risking Manager .

Principal responsibilities

• Assist on implantation and execution of CDD and De-risking initiatives/ projects with an aim to improve customer experience, operational efficiency, risk management capability enhancement, and resource allocation.
• Responsible for triggered surveillance, KYC Renewals, remediation projects, existing client maintenance and facilitation of client exits.
• Conduct necessary customer outreach for the purpose of customer due diligence and risk mitigation, as well as customer handling and business opportunity identification.
• Manage relationship with internal stakeholders and making recommendations for department with an aim to improve customer experience, operational efficiency, risk management capability enhancement, and resource allocation.
• Demonstrate team activities which include people management, performance management and professional development by maintaining high quality of control measurement on data preparation, management, monitoring across the department.
• Work closely with Line Manager to prepare daily operation accurately, promptly, and completely, and ensures smooth co-ordination with processing various business initiatives in Business Banking.
• Ensure compliance to internal and regulatory requirements

Requirements

• Diploma or above in Business Administration or related disciplines
• Minimum of 3 year's relevant experience in banking industry
• Detail oriented and ability to multi-task and manage various business initiatives simultaneously
• Understanding knowledge in commercial banking, and good understanding of Know Your Customer (KYC) regulatory requirements on corporate customers an advantage
• Strong self-motivation, with good communication and interpersonal skills
• Proficiency in both spoken and written English and Chinese
• Strong working knowledge of Microsoft Office and Excel
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.


.