Assistant General Manager, Monitoring Mainland China, Hong Kong and Macau

Coordinates, prioritizes and resolves issues encountered by a more experienced team/multiple teams across multiple geographic locations.
Optimizes the sourcing strategies to allocate manpower efficiently across multiple geographic locations.
Determines how to solve complex escalated issues that would impact the business and provides recommendations for solutions to executive leadership.
Possesses strong technical/product knowledge.
Quality Issue Management.
Contacts key stakeholders to resolve complaints and establish the appropriate improvement plan.
Coaches team members to ensure operational objectives are met.
Establishes and maintains training and audit/assessment programs to ensure the implementation and effectiveness of internal controls.
Owns standard customer agreements and service levels.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.  We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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