Assistant Guest Experience Manager/ Guest Experience Supervisor

The Crowne Plaza Hong Kong Causeway Bay is managed by the InterContinental Hotels Group (IHG) and; is the first Crowne Plaza branded hotel in Hong Kong. The hotel offers upscale accommodation, authentic cuisine and state-of-the-art meeting facilities with enhanced services. Ideally located at Leighton Road, major business, leisure and shopping facilities in the Causeway Bay area are easily accessible and within walking distance. At the moment, we are looking for team players who are effective, supportive and professional to join our family.

Responsibilities

• Responsible for front office operational efficiency and service delivery;
• Perform check in, check out and room change procedures and ensures all data are entered completely into the hotel systems;
• Maintain and control the room status;
• Handle guest enquiries and guest complaints tactfully and efficiently;
• Monitor billing, cashiering and cash handling procedures;

Requirements

• Good command of spoken and written English and Chinese, including Mandarin;
• We offer 8 days rest days per month to the right candidates;
• Candidates with less experience may be considered as Guest Experience Supervisor.

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including healthcare support, pension scheme, hotel discounts worldwide and the chance to work with a great team of people. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.

So why not work somewhere that gives you the freedom to be yourself? Find out more about joining us today by visiting email your resume to [email redacted, apply via Company website] or Whatsapp via 5972 4695

We are equal opportunity employer.

All applications will be treated in strict confidence and only be used for recruitment related purpose.