Assistant Manager, Business Enablement

Job Description

International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams. ICS issues Cards in 27 countries, and is responsible for two Joint Ventures covering around a dozen countries. The leaders in these countries are empowered to make decisions at a local level, in partnership with other local business leaders. Local teams are supported by two cross-market teams - the Centre of Excellence, and Risk & Control Management.

Responsibilities

• Manage International Card Services risk assessment processes and ensure adherence to American Express Enterprise policy, such as leading Business Unit level Risk and Control Self-Assessment (RCSA), maintaining documentation of controls, conducting periodic review of existing controls and enhancement in partnership with internal Control Management team.
• Support Business Enablement Manager in identifying operation efficiency opportunities and eliminating potential operational risk through enhancement of existing and development of new processes.
• Support development and implementation of projects for process standardization and capabilities enhancements, including but not limited to data system and platform migration.
• Support PMO on compliance & operational risk related change requirements for Consumer Card services.
• Work closely with Compliance, Control Management, and Legal teams to embed controls into business workflows and support ongoing business initiatives.
• Assist in defining and maintaining effective preventive and detective controls within ICS Hong Kong operations.
• Support relevant audits, issues & events remediation where appropriate.
• Support critical growth projects that shape future business direction, such as development of AI use cases and implementation of pilot programs.

Qualifications

• Bachelor's degree or above
• Minimum of 4 years of relevant working experience in credit card, financial or consumer payment industry. Experience in risk management, business compliance and operation excellence is a plus.
• Strong communication and project management skills with the ability to work under pressure to meet deadlines.
• Solution-driven problem solver with strong business acumen.
• Strong analytical and data management skills.
• Ability to influence and drive collaboration effectively across business units and functions in matrix environment.
• Experience in managing external business partner relationships.
• Able to work independently with excellent time management skills.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.