Assistant Manager, Customer Services

About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Job Purpose(s):
• Identify, originate and develop client relationships with bankers to understand client objectives
• Need to cross selling some products and perform the duty of Customer Services Officer as well

Main Responsibilities:
• Support Relationship Managers including Senior Relationship Managers or Team Head
• Maintain communications with clients to assess needs and risk profile, and help deepen client relationship with bankers
• Participate in client meetings with Relationship Managers to acquire relationship management techniques
• Participate in defining target market, analysis of client needs and development of marketing and product enhancement strategies
• Prepare transaction documentation for credit approvals within internal cut-off time
• Gather research and information from a wide range of sources upon which to base the investment decisions
• Assist Relationship Managers to monitor the progress of investments and portfolio structure and provide reporting upon Relationship Managers request within the timeline
• Open accounts, prepare follow up documentation and general instructions within the timeline set by Relationship Managers or by reference to internal standard
• Process credit approvals, investment and deposit transactions in a timely manner, and act as intermediary between clients and operations
• Provide clients and Relationship Managers updated market information or on request and within the timeline set by Relationship Managers
• Attend client meetings to record minutes and produce meeting summaries for client files and its maintenance
• May effect transactions on behalf of clients or inform Relationship Managers/clients of any irregularities according to account documentation or general instruction

Requirements:
• University graduate with 4-5 years of banking experience
• Experience for servicing high net worth customers is a must
• Good knowledge in financial and banking products
• Excellent interpersonal and communication skills
• Proactive, eager to learn and hardworking
• Professional licensing qualifications per local regulatory bodies requirement
• Good command of written and spoken English and Chinese

This position is an in-scope position under the Mandatory Reference Checking Scheme. Please refer to the FAQs for In-Scope Individuals issued by the Hong Kong Association of Banks for details.

https://www.hkab.org.hk/tc/page/5/mandatory-reference-checking-scheme-phase-2

Please note that only shortlisted candidates will be notified.