Assistant Manager - Desktop & Media Service Support

Company : Emerge

Job Type : Full Time

Hong Kong, 999077

Number of Applicants

000+

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Job Description - Assistant Manager - Desktop & Media Service Support

Emerge360 is looking for a quality candidate to join our dynamic team of IT professionals in a leading financial institution with an international network of offices in all major financial centres of the world. The preferred candidate should have worked in a large enterprise managed services environment preferably in the financial industry or have similar experience with the banking sector. The incumbent will be responsible to oversee operations in Hong Kong.

Responsibilities:

o Responsible for client service management via process improvements, innovation projects and trainings

o Support and assist in implementation of new projects/upgrades to client systems to comply with client procedures, standards and guidelines

o
Provide
hands-on technical support lead that can mentor, guide and assist a team
of Desktop Engineers in End-User computing support and operation

o
Provide remote / on-site desktop support / call logging and reporting including high severity issues to traders and back office users

o
Pre setup / testing of Video Conferencing rooms

o Manage tickets SLAs / IMAC requests tickets with ServiceNow ticket system

o Manage assets with HPAM system

o
Management of resources to ensure services are delivered up to client standards and satisfaction with a good sense of priority and cognizance

o
Reporting on team performance and KPIs and develop recommendations or projects to improve quality of service

o
Support the Service manager to uphold company’s high standard of delivery to optimize operational procedures, improve efficiency, implement service quality and minimize cost

o
Able to utilize IT and business skills to manage relationships between client and vendor partners

o Manage IT incidents, provide remediation and reporting on timely basis (may be subjected to on-call during nights, holidays, and/or weekends)

Requirements:

o Degree in Computer Science, Computer Engineering, Software Engineering or Information Technology

o 3-5 years in Banks and financial service companies

o Cisco-Telepresence SX, Tandberg, MS Surface Hub

o Trade floor / VIP support experience

o Good project management, analytical and report writing skills

o Pro-active, dynamic, dedicated and responsible team player with strong customer orientation and multi-tasking capabilities

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About the Company

Emerge

We are changing the way companies of the world put employees to work! Join our team by applying for an open opportunity today.

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Assistant Manager - Desktop & Media Service Support

Job Description - Assistant Manager - Desktop & Media Service Support

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