Assistant Manager Distribution Services (Brokerage)

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our Assistant Manager – Distribution Services (Brokerage) with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

• Responsible for IFA/Broker partners enquiries through hotline/email in a professional manner

• Support case management in NBUW and after sales services from business partners

• Provide after sales services support to key HNW business partners

• Support payment process to comply with AML requirements

• Assisting to back up brokerage counter services

Required Qualifications:

• Degree holder

• IIQE/LOMA qualification is well regarded

• 5 years + relevant experience in the life insurance industry, preferably in customer service

Preferred Qualifications:

• Attentive to details, proactive and responsible

• Strong analytical and problem-solving skills

• Good communication and interpersonal skills with (internal & external business partners)

• Ensure quality and effective service delivery

• Good command of both spoken and written English and Chinese

• PC literate in Word, Excel and Chinese word processing

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].