Assistant Manager - General Banking Service, Customer Service

Salary :

$30,000 - 420,000 monthly

Company : Michael Page

Job Type : Full Time

Hong Kong

Number of Applicants

000+

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Job Description - Assistant Manager - General Banking Service, Customer Service

Leading banking group
Provide excellent client services for corporate/ FI clients

About Our Client

This opportunity is with a well-established organization within the financial services industry. The company operates on a large scale, offering comprehensive banking and financial solutions, and is committed to delivering high-quality service to its customers.

Job Description

Managing day-to-day operations in general banking services to ensure smooth and efficient workflows.
Providing exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
Overseeing and improving operational processes to enhance customer satisfaction and service quality.
Collaborating with internal teams to ensure compliance with regulatory requirements and company policies.
Monitoring and analyzing service metrics to identify areas for improvement and implement solutions.
Training and mentoring team members to maintain high service standards.
Supporting the implementation of new banking products and services to meet customer needs.
Building and maintaining strong relationships with customers to promote loyalty and trust.

The Successful Applicant

A strong understanding of general banking operations and customer service principles.
Excellent communication and interpersonal skills to interact effectively with customers and team members.
Proven problem-solving abilities to address customer concerns and operational challenges.
Familiarity with compliance and regulatory standards in the financial services industry.
The ability to work collaboratively in a fast-paced environment.

What's on Offer

Competitive annual compensation package
Permanent role with opportunities for professional growth and career advancement.
A collaborative and supportive company culture in the financial services industry.

Original job Assistant Manager - General Banking Service, Customer Service posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Assistant Manager - General Banking Service, Customer Service

Job Description - Assistant Manager - General Banking Service, Customer Service

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