Assistant Manager/ Officer, Collection - Retail Credit

About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Responsible for executing debt collection related activities to maximize debt recovery and minimize credit loss rate.

Main Responsibilities:

• Follow in-house collection processes and strategies to adapt to the fast change retail credit environment and to manage an acceptable level of credit loss and maximize debt recovery
• Prepare data for reporting on collection progress and performance
• Ensure good control mechanisms under Collection team are in place and complied with the Bank's standards and regulatory requirements
• Ensure / improve effectiveness and KPIs for Collection operations
• Support change initiatives and process review for collection by performing UAT and coordinating with relevant stakeholders
• Support across function within Collection team as cross back-up or job rotation as requested by management

Incumbent Requirements:

• Tertiary education or above
• Minimum 2 years of Retail Collection related experience in financial sector, preferably banking
• Hands-on experience in the retail credit collection end-to-end workflow
• Good command of credit and financial analysis capacity
• Solid skills in data management including data analysis
• Proficient in Excel and AI tools for data analysis
• Strong communication, problem-solving and negotiation skills, with the ability to work effectively with customers and internal stakeholders
• Analytical mindset with proficiency in leveraging Collection team data and productivity metrics
• Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines
• Good command of both written and spoken English and Chinese, fluency in Putonghua is an advantage

Please note that only shortlisted candidates will be notified.