Assistant Manager (Operations), Facilities Management

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/.

The Job

• Report to managers on operations and provide timely reporting updates
• Maintain strong relationships with internal clients, external suppliers, landlords, and project teams
• Manage vendor relationships, monitor service delivery against KPIs and SLAs, and oversee procurement and contract compliance
• Update and execute site SOPs with full understanding and ensure compliance with statutory regulations and health & safety standards
• Assist in delivering professional FM services including procurement and operational matters for office and customer-facing premises with cost effectiveness and efficiency
• Coordinate with peers and outsourced vendors to deliver day-to-day facilities operations (repairs, cleaning, mailroom, pantry, AV systems, security systems, and telecom services) in a risk-free workplace
• Oversee procurement and vendor management including contract negotiation and monitoring of SLA compliance
• Supervisory on the sub-team performance, including monitoring, evaluation, coaching, training, team building etc. activities, to build an efficient-working team
• Support lease administration, liaise with landlords and building management, and assist in space planning, office moves, and workplace optimization projects
• Increase operational risk awareness by reviewing workflows, developing audit trails, and ensuring security management compliance
• Assist in budget preparation, expense tracking, cost-saving recommendations, and promote ESG/sustainability initiatives including data collection and reporting
• Support minor restack and desk move projects, FM business continuity plans, perform emergency duties outside working hours, and handle ad-hoc tasks as assigned

The Person

• Degree preferred in Facilities Management / Environmental Science/ Sustainability / Business Administration or a related discipline with 5+ years' solid facilities management experience working in financial institutions or corporate real estate industry
• Possess experience to manage office space portfolio of 100,000 sq. ft. or more in multiple locations
• Sound experience in supervising 3rd party vendors & people management
• Fluency in Chinese and English business communication, both verbal and written (Mandarin is a plus)
• Technology savvy but not limited to MS Office applications
• Technical knowhow, good sense of market knowledge from FM & procurement perspectives
• Health and safety background e.g. first aid certification & Safety card is a plus
• Knowledge in relevant statutory regulations/ ordinances/ code of practice
• Strong analytical and problem-solving skills with critical thinking and effective incident management
• Excellent negotiation abilities and supplier relationship management
• Independent, proactive, adaptable under pressure, and able to prioritize tasks while embracing challenges
• Detail-oriented, innovative, confident, and committed to deadlines with strong communication and interpersonal skills

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.