Assistant Manager, Operations Solutions

Job Responsibilities:

Change Management

• Manage projects in improving operation efficiency and enhancing customer experience independently
• Look into business needs of different BUs and re-examine and re-design operation processes to achieve scalability and efficiency
• Work closely with BUs, internal and external IT vendors to manage the end-to-end process of system enhancement including user requirements/stories gathering, UAT, and post-implementation support/bug-fix
• Ensure projects are progressing in a timely manner and fit in resource plans well

Vendor Management

• Liaise with external vendors who support new initiatives (e.g. external consultants/technical vendors) and define service scope and timeline
• Monitor vendors’ performance and progress to ensure spending and lead time follow project plan
• Identify potential vendor delivery issues (progress/cost/capability) and escalate to management/stakeholders in a timely manner

Stakeholder Management

• Build and maintain strong relationship with external vendors, internal front-end and back-end teams
• Manage stakeholders’ expectation and seek agreement in project approach, cost, and delivery
• Escalate potential risks/issues in different stages of projects to relevant stakeholders/management in a timely manner

Business Analysis

• Requirements Gathering: Collaborate with business stakeholders to elicit, define, and document requirements related to insurance products, policies, claims management, and risk assessment.
• Process Analysis: Analyze and map existing workflows, identifying inefficiencies and opportunities for automation or optimization in areas such as underwriting, policy administration, and claims processing.
• Solution Design & Implementation: Work closely with IT teams to design solutions that address business challenges, support regulatory requirements, and facilitate integration with legacy or new systems.
• Reporting & Data Analysis: Develop reports and dashboards using insurance data to provide actionable insights for business leaders and regulators, ensuring data integrity and compliance with industry standards.
• Testing & Validation: Support user acceptance testing, validate that implemented changes meet business requirements, and facilitate training sessions for end-users.

Job Requirement:

• Degree holder, preferably with insurance-related qualifications, e.g. LOMA, FLMI, ICA;
• At least 4 years’ experience in project management/insurance fields
• Proven track record of working with IT, vendors and stakeholders on product development, developing user requirements and test cases for system, and conducting UAT;
• Proficiency in Microsoft Excel with analytical mindset;
• Frequent user of Microsoft PowerPoint. Confident to present ideas visually and verbally;
• Good team player, able to work independently and under pressure in a fast-paced environment;
• Possess strong analytical, problem solving skills & customer centricity mindset;
• Deep understanding of insurance products and operations, translate complex requirements into practical solutions that advance the strategic goals of the organization.
• Excellent interpersonal, communication and influencing skills;
• Cantonese speaker with good command of both English and Chinese.

About The Cigna Group