Assistant Manager, Quality and Operation Control

Company : Dah Sing Financial Group

Job Type : Full Time

Hong Kong

Number of Applicants

000+

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Job Description - Assistant Manager, Quality and Operation Control

About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Job Purpose:

To ensure all Direct Channels Department operation processes are fully complied with the regulations and standard set by the Bank and regulator.
Acts as an account manager and provides support to operation risk/compliance reporting and monitoring of respective Direct Channels Department section.

Main Responsibilities:

Help to prepare operation risk/compliance related report, ensure timely completion of quality control and risk assessment
Regular call quality & call monitoring support to ensure the team meeting the quality standard and comply with regulatory compliance
Handle customer complaints, complaints investigation, analyst complaint case and provide proper feedback to frontline staff
Provide regular training / coaching to frontline staff on the control perspective
Compile and review operation flows from time to time
Comply with internal guideline, legal and regulatory requirements when delivering job duties
Handle Ad-hoc task assigned by supervising managers

Incumbent Requirements:

Post-secondary education with at least 5 years' relevant experience, preferably in banking, telemarketing or customer services related area
Familiar with banking products & operation flow
Capable of working independently with good analytical & logical mind
Good people management, staff coaching & training skill
Capable of interacting with business partners, both internal and external
Detail minded and good team player
Excellent reading and writing communication in English
Excellent presentation/ command skill in both English and Chinese

Please note that only shortlisted candidates will be notified.

Original job Assistant Manager, Quality and Operation Control posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Assistant Manager, Quality and Operation Control

Job Description - Assistant Manager, Quality and Operation Control

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