Assistant Manager / Senior Officer - Customer Services

Bank of China Group Insurance Company Limited has been providing general insurance products and professional services and comprehensive coverage to customers for over a decade. We strive to achieve: Service Excellence, Product Diversification, Accountability and Customer Satisfaction. The scopes of operation and service of the Company continues to enhance. To cope with our business growth, we are now looking for qualified candidates to join our dynamic team.

Responsibilities:

• Handle and resolve daily enquirers and requests from customers via phone. and email regarding General Insurance.
• Handle enquirers including complaints, and provide one stop service to satisfy customer needs.
• Liaise with internal departments to resolve customer problems
• Provide support to management and recommend productivity/service improvement
• Handle any ad-hoc projects.

Requirements:

• Degree or other recognized insurance qualification.
• 3-5 years related experience in customer service field.
• Good service attitude with good customer service skill.
• Good interpersonal & communication skills.
• Proficient in spoken & written English & Chinese, including Putonghua.
• Self-motivated, independent, able to work under pressure.
• Familiar with MS Office applications.