Assistant Manager, Strategy & Planning, GC

JOB SUMMARY 

 

The Asst. Manager, Strategy & plannings, Greater China is a key member of the Consulting Services organization that provides business consultancy services to the Greater China leadership team.  Reporting to the Director, Consulting, Strategy Planning & Services, Greater China, the position supports specific projects ranging from the development of roadmaps to the oversight of tactical consulting and project management efforts across Greater China.

This position, in working with the broader Greater China team, is responsible of executing prioritized project initiatives that will enable a successful delivery against the goals of Greater China region and the Company. Success in this role requires strong organizational skills, strategic thinking, and flawless execution at the same time. This position will liaise closely with other departments as well as with senior leadership in respective fields.

This individual will primarily focus on projects that are similar in nature to the following examples:

• Market Research and Analysis: Conduct market research to identify emerging trends and opportunities for business growth


• Strategic Planning and Roadmap Development: Support the development of strategic plans to drive business expansion within the region


• Operational Excellence and Process Improvement: Identify areas for operational improvement within hotel operations and implement process enhancement initiatives to optimize efficiency and guest satisfaction


• Customer Experience Improvement Initiatives: Identify opportunities to enhance the overall customer experience throughout the guest journey and develop and implement initiatives to improve guest satisfaction and loyalty.


• Program Support and Governance Setup: Assist in establishing governance structures, frameworks, and processes to ensure effective oversight, implementation of programs and facilitate regular reporting and communication
  
   

CANDIDATE PROFILE

Education and Experience

•    4-year degree from an accredited university in Business Administration, Economics, Marketing, Hospitality Management, or related majors

•    2+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance, consulting & project management related work experience would be a plus.

 

CORE WORK ACTIVITIES

Project Execution

Supports cross-functional teams to:

•    Execute dedicated workstream of strategic priorities with minimal oversight, working with discipline leaders, subject matter experts and Director, Consulting, Strategy Planning & Services to meet project objectives and goals on time and on budget

•    Provide project management and analytical support for large, complex, cross-function transformational projects

•    Create and deliver periodic and ongoing presentations on findings and opportunities for senior management (both regional and head-quarter).

•    Actively engage internal partners (e.g., Deployment, Brand & Marketing, Finance) to prepare content for materials as needed

 

Strategy and Tactics Execution

Supports initiatives in partnership with the Greater China Leadership team to drive changes across the organization. Acts as a project manager & content contributor with the following responsibilities:

•    Provide content support to the project

•    Participate in review cycles at key milestones & provide go/no-go decision

•    Actively participate and contribute to strategy development

•    Develop and drive implementation plan

•    Establish key milestones and approval roles

•    Ensure timely delivery against milestones

Additional Responsibilities

•    Provides timely updates to supervisors, project sponsors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.

•    Demonstrates self-confidence, energy, and enthusiasm.

•    Manages time effectively and conducts activities in an organized manner.

•    Presents ideas, expectations, and information in a concise, organized manner.

•    Uses problem solving methodology for decision making and follow up.

•    Performs other reasonable duties as assigned by manager.

MANAGEMENT COMPETENCIES 

Leadership

•    Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 

•    Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

•    Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

•    Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 

•    Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

 

Managing Execution

•    Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

•    Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

•    Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

•    Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

 

Building Relationships

•    Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

•    Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  

•    Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability 

•    Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

•    Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

•    Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

•    Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

•    Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

o    Demonstrates working knowledge of discipline-specific systems, tools, and business processes. 

•    Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 

o    Computer Skills – Solid PowerPoint, Excel, and Microsoft Word skills

o    Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

o    Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

o    Reading Comprehension – Understands written sentences and paragraphs in work related documents.

o    Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.