Assistant Operation Manager / Manager (Integrated Banking Services Division)

Company : Bank Of China (Hong Kong) Limited

Job Type : Full Time

Hong Kong

Job Description - Assistant Operation Manager / Manager (Integrated Banking Services Division)

Responsibilities:

Check account opening document, handle and override transactions as authorized. Rectify errors, mistakes and systematic control issues found in the operation process
Perform checkers role to validate and authorize different kinds of transactions including but not limited to account opening, customer and account information maintenance, payment transactions (autopay, CHATS, transfer, etc.), etc.
Help developing process workflow, system requirements, and perform user acceptance test
Assist in regular updating of the regulations, rules and operation guidelines and manuals
Prepare training and testing materials and assist in conducting trainings to both back office and front line staff
Assist in supervise production lines and manage the operation efficiency, effectiveness and risks
Report promptly to superiors for any irregularity and assist in collecting data and prepare reports
Perform other duties as delegated and assigned by the management

Requirements:

Higher Diploma or above in Business Administration, Information Technology, Operation Management, or related disciplines
2 years experience in Banking industry or Financial industry
Substantial knowledge and exposure in branch banking operations is a must. Possess knowledge and experience in Account Operation, ATM operation, and IPO business processes would be an advantage
Good knowledge on Personal Data Privacy Ordinance, Anti-Money Laundary Ordinance, and relevant Regulatory governance would be a definite advantage
Mature, self-motivated, able to work independently & under pressure, and willing to accept challenges
Good communication, interpersonal skills, and problem solving skills
Possess good awareness of operation risk and sensitive to operation irregularity
Good team player, positive attitude, and willing to work under high pressure and tight timeline
Proficient in PC applications including MS Word, Excel, PowerPoint, and Chinese typewriting is a must
Good command of both spoken and written English and Chinese, including Mandarin

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here .

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Assistant Operation Manager / Manager (Integrated Banking Services Division)

Job Description - Assistant Operation Manager / Manager (Integrated Banking Services Division)

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