Assistant Vice President, Specialist, Customer Information Services, Consumer Banking Group Operatio

Job Description - Assistant Vice President, Specialist, Customer Information Services, Consumer Banking Group Operatio

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Principal Responsibilities

• Perform a maker role to process regulatory bodies, legal enforcement agencies, government departments' requests and handle various court orders from solicitor firms, deceased, bankruptcy/ winding up handling, i.e. provide information and document retrieval.
• Handle internal/ external customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units/ parties within benchmark
• Participate in system enhancement and process improvement, digitization and transformation
• Ensure all risk and compliance standards are maintained
• Ensure daily operations are in line with operational procedures and group policies

Requirements

• Post secondary or above, preferably degree holder in any disciplines
• Minimum 10 years experience in consumer banking operations;
• Practical experience in banking operations to handle external enquiry from law enforcement agencies, various court order, bankruptcy/ winding up procedures, deceased cases and consumer banking operations is highly preferred
• Knowledge of banking practices and procedures
• Good sense of risk awareness
• Good communication skills and speak fluent Cantonese and English
• Proficiency in MS Office
• Candidate with less experience will also be considered

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Original job Assistant Vice President, Specialist, Customer Information Services, Consumer Banking Group Operatio posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Assistant Vice President, Specialist, Customer Information Services, Consumer Banking Group Operatio

Job Description - Assistant Vice President, Specialist, Customer Information Services, Consumer Banking Group Operatio

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