Assistant Vice President/Senior Manager, Human Resources Performance

About Us
Find Your Shangri-La in Shangri-La.
Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

About the Role

As an Assistant Vice President/Senior Manager, Human Resources Performance, you will play a pivotal role in translating Group strategies into an enterprise-wide performance architecture, ensuring alignment between business objectives, execution priorities, and people outcomes across headquarters, regions and hotels. 

Key Responsibilities

• Partner closely with Finance, Strategy, and Business Leaders to translate group strategies into clear, actionable performance frameworks.


• Lead the design, governance, and continuous evolution of the Group Balanced Scorecard.


• Define prioritized sub‑initiatives, metrics and ownership to ensure effective strategy execution.


• Establish core performance dimensions, guiding principles, and governance standards to drive focus and value creation.


• Design and oversee performance monitoring, dashboards, and reporting cadence.


• Provide clear insights on performance trends, risks, and execution gaps to support informed decision-making by senior management.


• Ensure integrity, consistency, and transparency of data across all performance reporting.

About You

• 12+ years of experience across strategy, performance management, business planning, or related disciplines, preferably within complex, multi‑business or hospitality environments.


• Proven ability to partner with C‑suite and senior leadership on enterprise‑level performance and execution initiatives.


• Strong commercial acumen and analytical mindset, with a deep understanding of business drivers, performance metrics, and execution governance.


• Excellent communication skills in both Chinese and English, with the ability to convey complex strategic and performance concepts clearly to senior stakeholders.

• Advanced Excel capabilities, including KPI modeling, performance tracking, scenario analysis, and executive reporting.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.


• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.


• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.


• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in confidence and used only for recruitment purposes. (Click here to learn more about our Data Protection statements.)

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.