Assoc to AVP, Digital Transformation, Treasures & Distribution, Consumer Banking Group & Wealth Mana

About the Role

Are you passionate about using technology, digital, AI and data to transform how banking works? Do you thrive in fast-moving environments where no two days are the same? We're looking for a dynamic professional to join our digital transformation team and help shape the future of banking across our branch network.

This is an unparalleled opportunity to work at the intersection of AI innovation, digital technology enablement, and strategic branch transformation-with direct exposure to senior leadership and wide-ranging impact across multiple business units. You'll be part of a team that's reimagining flagship wealth center experience, driving cutting-edge digital initiatives, and making banking smarter, faster, and more customer centric.

If you want to be where the action is, this is it.

What You'll Do

Drive Digital Innovation Across Wealth Centers & Branch Network

• Support digital transformation initiatives across our wealth centers and branch network, from strategy and concept to execution
• Work on high-impact projects like AI-powered solutions which drive impact to our customers, digital enablement for wealth management and branch servicing, and real-time analytics dashboards
• Partner with technology teams to implement innovative solutions that enhance customer experience and operational efficiency

Enable AI & Technology Adoption

• Champion AI and emerging technology adoption across the distribution channels
• Support the implementation of GenAI, agentic AI, and other cutting-edge technologies in banking operations
• Identify opportunities, shape and deliver AI and digital enablement to drive impacts to our customers, our employees, and our business.

Shape Branch Network Strategy

• Contribute to strategic planning for branch network - strategic growth, optimization and transformation
• Conduct research and analysis on competitive landscape, customer behavior, and market trends
• Support senior leadership presentations and strategic decision-making with data-driven insights

Manage End-to-End Project Delivery

• Own project workstreams from ideation, conceptual design, journey design to rollout and adoption
• Collaborate with stakeholders across business units, technology, operations, and compliance
• Manage timelines, budgets, and resources to ensure successful delivery

Build for the Future

• Stay ahead of industry trends and bring fresh ideas to drive continuous innovation and growth
• Embrace latest technology, digital and AI trends
• Define relevance and practicality to our business, customers and employees to drive impactful outcome to the business

What We're Looking For

Experience & Background

• 5-8 years of professional experience in digital transformation, technology enablement, consulting, project management, or related fields
• Background in financial services, banking, fintech, or consulting is a plus but not mandatory
• Track record of delivering complex projects in fast-paced environments

Technology & Analytical Skills

• Strong analytical mindset with ability to work with data and derive insights
• Native with technology-you don't need to code, but you should understand how digital solutions work
• Experience with AI, automation, or emerging technologies is a strong plus
• Proficiency in tools like Excel, PowerPoint, and data visualization platforms

Strategic & Business Acumen

• Ability to think strategically while being hands-on and detailed with execution
• Understanding of customer experience design and journey mapping
• Business-minded with ability to build compelling business cases

Collaboration & Communication

• Excellent stakeholder management skills-you'll work with everyone from branch staff to management
• Strong communication skills with ability to translate complex concepts into clear and actionable plans
• Comfortable presenting to management and facilitating workshops

Mindset & Attributes

• Fast learner who thrives in ambiguity and adapts quickly to change
• Self-starter with "can-do” and strong ownership mentality, and ability to work independently
• Curious and innovative-always asking "how can we do this better to be create more impact to our customers, employees and business?"
• Collaborative team player who builds relationships across the organization
• Excited by the opportunity to wear multiple hats and gain wide exposure

What Success Looks Like

In your first year, you will:

• Successfully deliver 2-3 major digital transformation initiatives from concept to rollout
• Demonstrate impact through measurable improvements in customer experience or operational efficiency
• Contribute strategic insights that shape branch network and wealth center strategy, as well as its execution
• Build strong relationships with stakeholders across multiple business and support units
• Position yourself as a go-to person for AI innovation and digital / tech enablement

-en