Associate Director, Operational Change Management, Operations

Position Description

The Associate Director of Operational Change Management, based in Hong Kong, reports directly to the Head of Asia Operations. This key role focuses on enhancing existing business processes, building processes for new products and managing change projects, ensuring optimal operational efficiency across all product lines, particularly within FICC and Equity Derivatives.

Key Areas of Responsibilities

• Process transformations

1. Challenge and refine existing processes in alignment with industry best practices.

2. Identify efficiency gaps and propose and deliver actionable solutions.

3. Implement process enhancements to streamline management across operations

• Maintain and update documentation for existing products and system workflows.
• Design and analyze business process models for product launches and change initiatives.
• Collaborate with operations managers to document new process requirements.
• Work with technology teams to translate operational requirements into system improvements.
• Engage with project teams to ensure timely delivery of project tasks.
• Secure approval for process improvements from relevant operations leaders.

Requirements

• Bachelor's degree or above
• Candidates should have a minimum of 7 years of Back office / Operations experience with direct experience managing projects
• Candidates with less experience may be considered at grades corresponding to their relevant work exp.
• Strong communication and interpersonal skills to interact with various stakeholders at varied levels of management.
• Experience in process transformation preferred. At a minimum the candidate should be able to review Ops processes and independently carry out automation of such manual tasks with an aim to streamline the Ops processes, improve process efficiency and drive process transformation.
• Knowledge of financial products used across Equity Derivatives and FICC business lines..
• Ability to multi-task across various business and department initiatives.
• Strong program / project management skills
• Control orientated and risk aware
• Proficiency in English