Associate Director, Policy Administration Services

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Responsibilities

• Drive team to maintain and excel service levels with continuous performance improvement
• Leverage and synergize resources across the team with process streamline and automation to achieve effective and robust operating model
• Generate ideas with execution plan to enhance operational deficiency and client experience
• Collaborate with multi-business units and achieve departmental / company targets
• Build MIS and monitoring reports by studying data and trend and drive for process / service enhancements
• Provide training and coaching to subordinates to cope with business and market needs
• Supervise team to meet the operation targets with updated procedures and manuals for operational sustainability
• Support daily operations of policy administration to maintain service level
• Lead and drive team to adapt changes with flexibility and competence
• Support ad-hoc project when required

Job Requirements

• University graduate or above
• LOMA / FLMI holder
• Possess at least 10 years of solid policy administration experience in life insurance industry, including 5 years at supervisory level
• Proficient knowledge in insurance products, process and regulatory requirements (e.g. AML, FATCA, CRS)
• Proven team leading experience with strong influencing and problem solving skills
• Sound communication and interpersonal skills with good written and spoken languages in English, Chinese and Mandarin
• Independent, proactive and self-starter, strong sense of accountability and willing to take up challenge with resilience
• Proficient in MS office applications and Chinese typing

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category:
Customer Service / Operations

Posting End Date:
30/03/2026