Associate, OPS Client Service II

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We're seeking a future team member for the role of Associate, OPS Client Service II to join our Custody Client Operations team. This role is located in Hong Kong-HYBRID. In this role, you'll make an impact in the following ways: Supports multiple, complex client accounts and serves as the primary point of contact on day-to-day settlements and cash-related issues with clients. Apply advanced problem-solving skills, judgement, and experience to analyze information, understand client needs and support clients in addressing and resolving complex operational and technical issues and ensuring requests are met without undue risk to the bank. Use developed communication skills to deliver high quality service to a specialized client base. Uses in-depth knowledge of client issues and needs to contribute to business development efforts and work with appropriate resources at BNY to address client needs. Participate in internal activities and initiatives designed to improve client experience. Participate in client service review. Participate in internal projects or process improvements as required. Foster deep partnership with operational teams through regular engagement and take proactive steps to raise clients' concerns or gaps with our internal stakeholders and management team. Maintains familiarity with industry best practices and proactively stays on top of market changes and product development. Provides guidance to less experienced team members. To be successful in this role, we're seeking the following: Bachelor's degree or the equivalent combination of education and experience is required. 3-5 years of total work experience preferred. Experience in Custody operational area and/or client services preferred. Ability to converse in Mandarin to liaise with Mandarin speaking clients in greater China region and/or experience in international markets would be a plus. Comfortable with early hours shift work to support clients in the Australasia region. Candidates are required to commence work between 6am - 7am HKT to support broader regional client coverage and will be required to complete 37.5 hours of work per week At BNY, our culture speaks for itself. Here's a few of our awards: America's Most Innovative Companies, Fortune, 2024 World's Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg's Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.