Associate, Specialist, Trade Operations, Technology & Operations

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Functions:

Perform, according to the established quality and service standards, all supervisor and checker functions assigned by Team / Section Manager including people management, system input and authorization, data and information verification, receiving and dispatching of documents, screening application for compliance with terms and conditions as per approved credit approval, proper approval for deviation and ad hoc excess, preparation of documents, answering enquiry from internal and external customers, liaison with service provider, proposing and execution of resolution on problem and exception and handling and management of project

Responsibility:

• Perform also clerical functions in case of need.
• Answer in-scope enquiry from internal and external customers.
• Participate on project implementation.
• To help the unit to adhere to the risks guidelines
• Provide advice and guidance to staff members on daily operations and resolution of problems and exception.
• Escalate to Tem / Section Manager or Department Manager for any exception, problem, error and abnormal transaction identified during processing.
• Suggest improvement opportunity to Team / Section Manager when applicable.
• Co-operate with team members to achieve the tasks assigned by supervisor.
• Achieve the defined KPIs.
• Timely delivery of work assigned by Team / Section Manager with good quality.
• Timely and accurate feedback for enquiry from internal and external customers.
• All the work performed is in accordance with the established procedures, policies, guidelines and standards.
• Full compliance with all the Bank's policies, guidelines and code of conduct etc.
• Timely escalation of error, problem, exception or abnormal transaction to Team / Section Manager or Department Manager.
• Timely and accurate recording of in-process and output defects, transaction completion time into the tracking system.
• Full attendance of all training courses arranged by supervisor.
• Achievement of the year-on-year improvement target set by Team / Section Manager on in-process and output defects.
• Utilise the resources in a cost-effective manner such as hardware, software and stationary.
• To deliver quality of works to both externanl & internal stakeholders.
• No schedule lapse on project assigned.

Requirement

• Minimum 5 years experience in trade related banking operations.
• Strong sense of risk and fraud control.
• Capable to work effectively under pressure and tight deadline.
• Team management experience would be a plus.
• Good skill in leadership and organization.
• Innovative and willing to accept new ideas and changes.
• In-depth trade operations experience and knowledge on trade related international rules, regulations and practices.
• Good spoken English, Cantonese and Mandarin and PC skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.