Associate, User Experience Journey, Technology & Operations

Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.



Responsibilities

• Design strategic plan to support the Bank's Transformation strategies in improving experience of employees
• Drive employee journeys within and cross-functions to improve experience of all stakeholders
• Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation
• Identify potential improvements within the Bank and design/implement End-to-End solution via either process review, digitization and automation
• Bridge among various stakeholders from Business, Technology and Operations on assigned projects/ initiatives contributing to DBS business priorities and strategic objectives
• Plan and develop innovative ways to drive digital culture within the Bank, through various events, workshops with 4D (Human-Centered Design) and Agile methodology embedded with Human-centric mindsets

Requirements

• Bachelor or Master degree
• Professional certification including Six Sigma Black Belt, PMP, Agile is a plus
• Above 4 years working experiences, preferably in areas of customer experience improvement, process improvement or project management
• Good communication skills in both written and spoken English
• Experience in banking or financial industry is an advantage
• Fast learning and multi-task capability to take on projects in different areas
• Able to manage stakeholders from different levels across functions
• Professional knowledge and skills preferred; including but not limited to Design Thinking, Human-Centered Design, Project and Process Improvement
• Innovative and willing to accept new ideas and changes

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.


We regret only shortlisted candidates will be notified.