AVP, Team Lead, Business Management Support (Workspace Operations and Experience), Private Banking

Business Function

DBS' Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalised banking. We have a team of dedicated, experienced investment advisors who identify opportunities in the various asset classes and employ the best strategies and product vehicles to cater to each client's needs. Coupled with partnerships within the DBS network and with global institutions, we strive to build long-term relationships with our Private Banking clients in Asia by providing them with high quality, timely and extensive wealth management, investment and financial solutions.

The Manager, Workplace Operations & Experience, will lead and oversee the Front-of-House team, including Receptionists, Office Assistants, and Tea Ladies, to ensure exceptional service delivery, efficient office operations, and a positive user experience. This role is central to managing and enhancing our service standards in front of house, workspace infrastructure, fostering a productive and aesthetically pleasing work environment, and ensuring compliance with the bank's standards. The ideal candidate will be a proactive leader with a strong focus on excellent service delivery, strategic planning, team development, and continuous improvement, incorporating market best practices in workplace management and user experience.

Responsibilities

1. Team Leadership & Management

• Lead, mentor, and manage the Front-of-House team (Receptionists, Office Assistants, Tea Ladies), including recruitment, performance management, training, and development to ensure high service standards and team cohesion.
• Develop and implement staffing schedules to ensure adequate coverage and seamless operations across all front-of-house functions.
• Foster a positive and collaborative work environment, encouraging continuous improvement and professional growth within the team.

2. Front of House Service Delivery Enhancement

• Develop and implement strategies to continuously improve front-of-house services and overall workplace experience, incorporating market best practices.
• Establish and maintain exceptional service delivery standards for reception services, meeting room management, and general office assistance.
• Actively seek feedback from stakeholders to identify areas for improvement in service delivery and implement corrective actions.
• Proactively identify and address potential issues that could impact the user experience, ensuring a smooth and pleasant environment.

3. Workplace Experience & Management

• Collaborate with relevant departments (e.g., IT, Facilities) to ensure workspace infrastructure is well-maintained, functional, and aligned with user needs.
• Contribute to the creation and maintenance of an aesthetically pleasing, productive, and safe work environment.
• Identify opportunities to enhance the physical workspace to improve employee well-being and productivity.
• Strategically manage and enhance workspace infrastructure, ensuring a safe, secure, and well-maintained facility, meeting occupational health and safety regulations and internal policies.
• Lead and coordinate office seating and restacking arrangements for efficient space utilization and minimal disruption.
• Develop and execute communication plans for workplace changes, facility updates, and safety information.

4. Workspace Operations & Efficiency

• Manage day-to-day office operations, including the oversight of office supplies, equipment maintenance, and vendor management related to workplace services.
• Ensure efficient utilization of workspace resources and facilities.
• Develop and implement operational procedures and guidelines to optimize efficiency and maintain consistency in service delivery.
• Oversee the management of meeting rooms, ensuring they are well-maintained, equipped, and readily available for bookings.

5. Strategic Planning & Project Management

• Research and propose innovative solutions and technologies to enhance operational efficiency and user satisfaction.
• Prepare comprehensive reports and presentations for senior management on workplace performance, budget adherence, and user experience initiatives.
• Implement formal and informal channels for collecting and utilizing employee feedback to drive continuous improvement.
• Lead and assist in ad-hoc, cross-functional office-related projects.

Requirements

• Bachelor's degree in Business Administration, Hospitality Management, Facilities Management, or a related field.
• A minimum of 5-7 years of progressive experience in office management, facilities management, hospitality, or a similar service-oriented role, with at least 2-3 years in a supervisory or leadership capacity to a Front-of-House team (Receptionists, Office Assistants, Tea Ladies).
• Professional certifications in facilities management or project management are highly desirable.
• Experience in a corporate or banking environment is a significant advantage.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with workplace management systems or tools is a plus.
• Exceptional communication, interpersonal, and organizational skills, interacting effectively with all levels of staff and external stakeholders.
• Strong leadership qualities, including coaching, motivation, and conflict resolution.
• Demonstrated ability to be proactive, solution-focused, highly detail-oriented, and able to manage multiple priorities under pressure and tight deadlines.
• Ability to think strategically and contribute to the long-term vision of workplace experience and operations.
• Strong sense of responsibility and a commitment to continuous improvement.
• Good command of written and spoken English and Chinese. Proficiency in Putonghua an advantage

Apply Now

We offer a competitive salary and comprehensive benefits package, along with the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

We regret that only shortlisted candidates will be notified.

Location:
The Center

Job:
COO Office/Business Mgt & Support

Schedule:
Regular

Employee Status: