Banking Service Associate

Mandatory Reference Checking Scheme (“MRC”) for Hong Kong

The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions (“AIs”) to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual’s previous employments can be provided to AIs to inform their employment decisions.

For information related to MRC Scheme, “Frequently Asked Questions for In Scope Individuals” is published by HKAB/Industry Guidelines (https://www.hkab.org.hk/en/home) or further information will be available upon request, if it is applicable to the position(s) applied.

Country of Location:

Job Responsibilities:

• Work closely with relationship manager in serving high net worth customers in their basic banking needs.
• Assist client take-on process; particularly account opening documentation with Private Banking / CITICdiamond customers.
• Perform quality business referrals to achieve the business KPIs.
• Handle customer enquiries on banking services to provide high quality services to customers.
• Assist to provide general banking service to customers if necessary.
• Assist in ad-hoc duties for Private Banking Department.
• Comply with anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.
• Takes accountability for providing excellent service and resolving customer problems promptly and professionally.

Requirements:

• Preferably a Degree holder or equivalent
• Preferably with minimum 1 year of relevant experiences in retail banking or customer service.
• Possess basic knowledge of general banking products
• Detail-minded, self-motivated with good service orientation
• Good interpersonal, communication and problem solving skills
• Good command of spoken and written Chinese (including Putonghua) and English