Bids & Post Sale Manager

The Bids & Post-Sale Manager involves overseeing the bid process, ensuring seamless experience for our clients, guiding the bids coordinator, and managing post-sale activities.  The ideal candidate will have excellent communication, leadership and organization skills, a deep understanding of auctions, and a passion for exceptional customer service.

For Bids, the manager is responsible for maintaining data quality control, providing customer service and overseeing bids initiatives and training. The position focuses on continuous improvement, close monitoring of service levels, and identifying opportunities to enhance service efficiency. The manager will design and implement training modules to support the team.

The manager is also responsible for overseeing all activities related to the after-sales process. Being the main contact for internal and external clients for a portfolio of sales in respect of post-sale client management and owning all escalated issues.  This role requires managing client relationships, coordinating logistics, and ensuring that clients receive the items they have purchased in a timely and professional manner. Your ability to problem-solve and communicate effectively with various stakeholders will be crucial to your success in this position.

Phillips values a workforce with a wide variety of experiences, backgrounds and skills, so we encourage you to apply even if you do not meet all of the qualifications.