Branch Operation and Administration Manager

Company : Bank Of China (Hong Kong) Limited

Job Type : Full Time

Hong Kong

Job Description - Branch Operation and Administration Manager

Responsibilities:

Supervise branch operation team to ensure smooth and efficient day-to-day operations with emphasis on quality banking services
Assist the Branch Manager to achieve the designated business targets through active formulation and implementation of business plans
Optimize workflow of the supervised business routine, so as to enhance operating efficiency and cost-effectiveness
Negotiate, coordinate and work closely with relevant internal and external parties to enhance teamwork
Develop long-term banking relationships with customers, identify existing and prospective customers' needs of financial services,
Handle customers' complaints, monitor the service quality and strive for continuous improvement
Monitor branch operation to ensure full compliance with the Bank's policies, related banking ordinances, and other regulatory requirements
Perform other duties as delegated and assigned by the management

Requirements:

Degree holder or above, with qualifications in IIQE & HKSI
At least 5 years relevant experience in banking, in which at least 1 year management experience;
Strong organizational, analytical and problem solving skills
Sound knowledge of banking operations and related policies, legal and regulatory requirements
Strong communication and interpersonal skills with good command of both spoken and written English and Chinese, including Putonghua
Proficient in MS office applications including Word, Excel, PowerPoint and Chinese word processing

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here .

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Branch Operation and Administration Manager

Job Description - Branch Operation and Administration Manager

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