Business Analyst (E-banking)

Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”) – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.

Responsibilities

• Handle enquiry from branches/ departments and co-work with them to deliver sales opportunities
• Provide prompt business support to customers of Commercial Internet Banking/ Commercial Mobile Banking through relevant systems and applications
• Solve complaints from customers
• Reflect customer feedback and suggest service improvements in terms of products, systems and daily workflow
• Conduct UAT in Commercial Internet Banking/ Commercial Mobile Banking if necessary

Requirements

• Post- secondary education or above
• Minimum 3 years’ experience in customer service, preferably in banking industry
• Independent, customer oriented, patient, eager to learn and committed to deliver good quality services
• Familiar with corporate e-banking practice and products
• Good presentation and communication skills
• Good command of spoken and written English and Chinese (good command of Putonghua is an advantage)

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