Business Analyst / System Support Engineer, $40-50K (Fidessa System)

As a fast growing full-service HR and recruitment agency, Don Nelson Recruitment Limited aims at providing continuous top-notch and quality-assured HR and recruitment services to our clients and candidates.

With over 20 professional recruitment consultants currently, we are specializing in a wide range of industries from IT, telecommunications, construction, engineering, property, banking and finance, HR & admin, accounting & finance, sales & marketing to medical & healthcare, etc.

Supported by our wholly-owned subsidiary – Nelson Solutions, our scope of services extend to mass volume recruitment, temporary & contract recruitment, payroll outsourcing, outplacement, etc.

Thanks to the efforts of our consultant teams, we have been granted with several awards of the “HR Vendor of the Year” in consecutive 3 years since 2017, including Best Recruitment Firm in Candidate Engagement, Best Recruitment Firm in IT, Telecommunications and Fintech, Banking and Financial Services, Engineering, Property and Construction, etc.

As a part of the society, we also actively participate in different community activities and projects in Hong Kong with our responsibilities, our dreams and our passion.

Responsibilities:

• Providing first line application production support for the equity business, retail and institutional, trading and settlement, outside working hours if required
• Manage, resolve and investigate production system issues with system vendors and follow through the cases, mainly focused on equity trading systems, Internet trading, APP, institutional trading, settlement system, AML and finance system
• Plan and execute internal testing for system upgrade with documented result as according to company standards and procedures
• Assist in user acceptance test and execute system deployments
• Gather and analyze system requirement from various user department and translate into business or technical specification
• Manage system upgrade or new projects for applications handled by the team, according to project management processes
• Perform rotated health check and maintain the system stability and availability for local and global markets
  

Requirements:

• Bachelor Degree in Computer Science or related disciplines
• Minimum 3 years experience in first line application support for the equity business
• At least 1 year experience in Trading System Support
• Experience in first line support role using iAsia, Fidessa and Tradego systems is preferred
• Working experience in investment bank, brokerage or system vendor is an added advantage
• Sound knowledge of equity trading and settlement system functionality, bank transfer, operation flow, HKEx and global market connectivity (direct or via execution broker) are preferable
• Experience in dealing with end users and system vendors, problems solving and troubleshooting production issues for the systems are preferable
• Solid experience in Apache, Tomcat, Java, scripting or SQL is preferable
• Exposure to other technical skills and application infrastructure e.g. automated testing tool, issue tracking, market data, FIX, Windows scheduler, application monitoring or reporting is preferable
• Experience in using bug or issue tracking systems or OA system is added advantage
• Knowledgeable in new technology, different types of open source tools, up-to-date programming skills an added advantage
• Team player, responsible, independent, self-starter, motivated, multitasking and able to take initiative to get projects completed
• Good command of English, Mandarin and Cantonese

Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies and for recruitment purposes only.