Business Development Support (12 months Contract)

Company : Cognizant

Job Type : Full Time

Hong Kong

Job Description - Business Development Support (12 months Contract)

Key Responsibilities

Handle inbound and outbound member calls, ensuring clear and professional communication
Manage customer enquiries and deliver quality service throughout the call process
Handle enquiries via phone, email, or live chat and provide timely, accurate information
Support enquiries related to medical cards, authorization, claims, policy information, or general service matters (according to assigned function)
Manage and document case information with accuracy to maintain updated records
Escalate issues according to established guidelines
Provide recommendations to meet customer or provider needs
Uphold a professional, service-oriented approach in all interactions

Qualifications & Requirements

Secondary School graduate
1-3 years of experience in customer service, insurance, healthcare, or related fields
Strong communication, interpersonal, and problem-solving skills
Professional telephone manner and service-driven attitude
Responsible, reliable, and able to handle new challenges
Proficient in Chinese (Cantonese and/or Mandarin) for daily communication
Business-level English speaking proficiency
Knowledge of medical or healthcare insurance products is an advantage

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Business Development Support (12 months Contract)

Job Description - Business Development Support (12 months Contract)

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