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Business Development Support (12 months Contract)

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Number of Applicants

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Job Description - Business Development Support (12 months Contract)

Key Responsibilities
  • Handle inbound and outbound member calls, ensuring clear and professional communication
  • Manage customer enquiries and deliver quality service throughout the call process
  • Handle enquiries via phone, email, or live chat and provide timely, accurate information
  • Support enquiries related to medical cards, authorization, claims, policy information, or general service matters (according to assigned function)
  • Manage and document case information with accuracy to maintain updated records
  • Escalate issues according to established guidelines
  • Provide recommendations to meet customer or provider needs
  • Uphold a professional, service-oriented approach in all interactions
Qualifications & Requirements
  • Secondary School graduate
  • 1-3 years of experience in customer service, insurance, healthcare, or related fields
  • Strong communication, interpersonal, and problem-solving skills
  • Professional telephone manner and service-driven attitude
  • Responsible, reliable, and able to handle new challenges
  • Proficient in Chinese (Cantonese and/or Mandarin) for daily communication
  • Business-level English speaking proficiency
  • Knowledge of medical or healthcare insurance products is an advantage
Original job Business Development Support (12 months Contract) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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