Business Optimization Manager, Executive Office

Position Description

We are seeking an experienced Wealth Management professional to lead a comprehensive optimization and streamlining of our business across the entire value chain, from front office to operations to technology. The ideal candidate will bring deep industry expertise, a global perspective, and a proven track record of delivering transformation within an international wealth management environment.

Key Areas of Responsibilities

• Lead the end-to-end review, redesign, and optimization of wealth management processes, from client-facing activities to operational workflows and IT systems, ensuring clear handoffs across Front Office/Middle Office/Back Office
• Develop and implement strategies to enhance client experience, improve operational efficiency, and strengthen platform capabilities.
• Partner with senior leadership to define the transformation roadmap, business priorities, and key performance indicators.
• Collaborate across front office, middle office, back office, and technology teams to ensure seamless integration of changes.
• Identify, evaluate, and implement technology solutions to support business goals.
• Oversee change management initiatives to drive adoption of new systems and processes.
• Ensure compliance with applicable regulations and industry standards across all processes.
• Monitor performance metrics and continuously improve business operations post-implementation.

Requirements

• Bachelor’s degree of above in business/finance, MBA will be a plus
• Minimum 8 years of experience in Wealth Management, ideally in an international or multi-market setting.
• Demonstrated expertise in Wealth Management business operating processes (onboarding/KYC, account maintenance, middle‑office controls, settlements, custody) and operating‑risk awareness.
• Proven track record of leading transformation or large-scale process improvement initiatives in the sector.
• Experience driving digital acceleration and platform modernization initiatives in WM, including workflow automation, digital client experience enhancement, and technology‑enabled process transformation.
• Strong understanding of front office, operations, and technology platforms in wealth management.
• Experience working with cross-functional teams to deliver complex projects on time and within budget.
• Experience working closely with IT on system design, architecture discussions, vendor selection, and technology delivery
• Excellent leadership, communication, and stakeholder management skills.
• Ability to think strategically while managing detailed project execution.
• Familiarity with industry regulations, compliance requirements, and risk management practices.
• Exposure to multiple geographies and markets
• Strong analytical and problem-solving skills.
• Excellent command of both English and Mandarin, Cantonese will be a plus
• Candidates with more experience will be considered for a more senior position