Business Quality Assurance Manager - International Wealth & Premier Banking

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Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking a high calibre professional to join our team as a Business Quality Assurance Manager.

In this role you will

• Develop and implement comprehensive QA strategies and frameworks to ensure robust testing across all projects
• Define and monitor quality metrics and KPIs, aligning testing effectiveness with business objectives
• Lead, manage, and build a high-performing QA team, fostering a collaborative culture and overseeing hiring, training, and evaluations
• Coordinate and communicate testing activities, progress, risks, and issues with stakeholders and senior management across multiple portfolios and countries
• Collaborate with stakeholders to manage testing plans, ensuring milestones and quality standards are consistently met
• Optimize QA processes by maintaining testing scope, scripts, and strategies, while driving process improvements and best practices
• Ensure compliance with industry regulations and quality standards, effectively allocating resources and managing budgets for QA activities
• Support digital transformation initiatives and Wealth & Personal Banking services, delivering market-leading solutions tailored to global and local requirements

To be successful you will need

• Graduate with experience in customer focused organizations, in disciplines such as Digital, Transformation, or change management, and strong performance management and team development skills
• Excellent knowledge of testing process, end to end business process, digital channels and strong customer focus, strong analytical ability and experience, excellent attention to detail, and the ability to see things through to completion, and the ability to quickly understand customer and operational considerations
• Good understanding of agile and waterfall methodology, frameworks and best practice, have Subject Matter Expertise of channel, including technical, commercial, marketplace and customer considerations
• Innovative with the ability to approach things differently or do different things to deliver goals, have highly developed communication skills, both written and verbal, to explain complex or technical issues, pragmatic decision-making skills, with the ability to make clear judgments based on a range of factors
• Excellent relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities and high levels of resilience and self-motivation
• ISTQB qualification desirable but not essential
• Fluent in spoken English, Cantonese and Mandarin

Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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