Card Operation BA

Key Responsibilities

• Support daily card operations and settlement activities, including transaction processing, reconciliation, exception handling and end‑of‑day checks.
• Monitor card transactions, identify irregularities and follow up on breaks to ensure timely and accurate settlement.
• Assist in process enhancement initiatives across card products, clearing & settlement, reporting and operational workflows.
• Collaborate with business users and IT teams to gather, analyse and document business requirements for system enhancements or issue resolution.
• Participate in User Acceptance Testing (UAT) for card system enhancements:
• Prepare and update operational reports, workflow documentation and analysis materials for management review.
• Handle customer enquiries (including inbound calls from bank customers) with professionalism, ensuring clear communication and a positive service experience.
• Coordinate with internal stakeholders, external partners and vendors to support accurate settlement and timely issue resolution.
• Identify and escalate operational or system issues, proposing improvement suggestions to enhance control and efficiency.
• Perform duties according to operational needs, which may include shift work, weekends (Saturday/Sunday) and public holidays.

Requirements

• 1-3 years of experience in banking operations, business analysis or customer service; exposure to card operations, settlement or payment processing is preferred.
• Solid understanding of credit/debit card operations, clearing & settlement workflows and operational controls; knowledge of regulatory requirements is an advantage.
• Experience handling customer enquiries via phone or email with a customer‑centric and professional approach.
• Strong analytical and problem‑solving skills with high attention to detail and a risk‑aware mindset.
• Hands‑on experience in UAT execution, reporting and process documentation is highly preferred.
• Proficient in MS Excel (formulas, pivot tables, basic data analysis); familiarity with other reporting or analytical tools is a plus.
• Strong communication and coordination skills, able to work effectively with operations, IT and project teams.
• Proactive, collaborative and eager to learn; flexible to support shift duties, weekends and public holidays when required.
• Good command of spoken and written English and Chinese (Cantonese); Putonghua is an advantage.