Claims Manager, Life and Health, APAC

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About this job:

The role of the Claims manager, Life and Health, APAC (Asia, Australia and New Zealand) requires delivery of quality claims services for our clients in the APAC region. The ideal candidate must be able to manage all claims related responsibilities for clients, provide expert opinions, technical claims advice, targeted claims training, and support the delivery of claims solutions to clients in APAC, including enhancing our footprint in industry associations. In addition, the candidate should demonstrate strong customer-orientation, have experience in projects and process improvement initiatives, whilst maintaining a proactive and positive working relationship with clients.

About the role:

Key responsibilities

• Provide accurate and timely assessment of claims from cedants, thus supporting the business unit productivity, quality, and service level standards
• Manage claims related responsibilities for clients in APAC and provide clients with expert opinions including complex claims and thought leadership insights from a technical perspective
• Review, resolve and respond to claims, disputes and inquiries
• Conduct audits and onsite reviews as required by our market unit
• Engagement in projects and process improvement initiatives (internal and external)
• Support the Medical solutions and business teams with product development and tenders from clients in APAC, including supporting cedant claims capability assessments and treaty reviews 
• Maintain profitability and sustainability of the books of business via client engagement and strategic portfolio reviews
• Support the proper governance and compliance framework within the claims function in APAC
• Develop and deliver claims technical training to clients across APAC, including being involved with regional claims training programs across APAC
• Support the delivery of claims solutions to clients such as disability claims scores and claims rules engines
• Collaboration with claims team members in the global team and other markets within PartnerRe
• Build and maintain proactive and positive working relationships with clients, brokers, and other external stakeholders  
• Enhance our footprint in industry associations across APAC
• Any other projects or responsibilities assigned as part of the APAC team

About you:

Technical skills/competencies

• Have extensive Life (re)insurance technical claims expertise and have experience in handling mortality, critical illness, ADB, disability benefits including Income protection and TPD
• Have a strong understanding of products across group and retail markets, including good understanding of underwriting and claims practices, especially across the ANZ market. Having experience of the APAC market will be an added advantage
• Are resourceful in developing and delivering claims training, providing technical input to product definitions conducting claims and portfolio reviews, and excited with taking unique claims solutions to clients
• Understand the market regulatory framework including the application of the Life Insurance Act, Insurance Contracts Act, and the Life Insurance Code of Practice
• Proficiency in written and oral English is a must
• Chinese language capabilities will be an added advantage

Soft Skills

• Are a team player, with well-developed analytical and problem-solving skills and have a strong client centricity mindset
• Have good self-management, planning, organizing and time management skills
• Have excellent influencing, negotiation, and presentation skills   
• Have superior oral and written communication skills with an ability to relate well with others and explain complex problems in a simple manner
• Are curious, an active listener, bring energy and have a real desire to contribute to a high-performing team to help the business unit achieve great success together
• Are resourceful in developing and delivering claims training, providing technical input to product definitions conducting claims and portfolio reviews, and excited with taking unique claims solutions to clients

Work experience

• 10 years’ or more of Life (re)insurance experience in the management of claims across all benefit types (particularly IP and TPD) either across Group or Retail with experience in ANZ market

Education

• Have a graduation or above degree either in medical or para-medical field, life sciences or finance

Professional qualifications/Designation

• Fellow, Life Management Institute (FLMI) or Advanced Certificate in Life Insurance Claims Operation will be advantageous

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PartnerRe provides a working environment in which diversity is valued, where all employees feel welcome, respected, and empowered to perform at their best.  We invite you to learn more about D&I at PartnerRe.

Thank you,

PartnerRe Hiring Team