Claims Specialist, PFR

Company : Liberty Specialty Markets

Job Type : Full Time

Hong Kong

Number of Applicants

000+

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Job Description - Claims Specialist, PFR

{"description": " General information

Country: Hong Kong

Creation Date: 24-Apr-2026

Employment Type: Permanent

Employment Type: Full time

Ref #: 1234572775

Description & Requirements

Role Title: Claims Specialist, PFR

Department: Claims - PFR

Location: Hong Kong

Type: Permanent

Job Summary:

The Claims Specialist, under moderate direction, handles a book of specialty lines claims, throughout the entire claim life cycle. Responsible for conducting investigations, recommending adequate reserves, monitoring, documenting, and settling/closing claims in an expeditious and economical manner within prescribed authority limits for the line of business.

Job Responsibilities:

Interpreting policy coverage and determining if coverage applies to claims submitted, escalating technical issues as needed.
Managing and adjusting all incoming insurance claims for relevant business line, delegating administrative/ processing tasks to the PST where appropriate.
Establishing and setting reserves for indemnity and expense claims, reviewing reserves on a regular basis to ensure adequacy.
Authorising payments in accordance with internal processes and within scope of authority, settling claims as expeditiously and economically as possible.
Ensuring that internal and external stakeholders and Liberty clients consistently receive a high level of claims service that differentiates Liberty from its competitors.
Providing instructions to external service providers with respect to coverage, investigation and ultimate settlement of claims.
Actively engage with the Recovery team to pursue all avenues of recovery including, but not limited to timely subrogation activities.
Participating directly in mediation/ arbitration meetings and actively participating in settlement discussions.
Providing information to management on the existence or development of critical losses and advising relevant trends within the portfolio.
Working closely with other business lines in raising the Liberty profile and assisting in account retention and new business opportunities.
Managing the overall quality and performance of external service providers.
Consistently implementing, maintaining and monitoring departmental standards and procedures.
Working closely with the underwriting department to promote Liberty's \"integrated business unit approach\" and ensure seamless delivery of underwriting and claims management services.
In conjunction with underwriting, reviewing policy terms and conditions including assisting with the production of manuscript policy wordings and endorsements.
Participating in claims audits when required.
Demonstrating behavior at all times in line with the Liberty core values.
Ensuring compliance with all legal, statutory and corporate affairs requirements on a timely basis.
Taking responsibility and showing initiative in the development of your technical and soft skills.
Performing other related duties as assigned by your manager or other appropriate officer.

Job Competencies:

High level of attention to detail
Strong time management skills
Highly proficient relationship building skills
Strong verbal and written communications skills
Strong, commercially aware negotiation skills
Strong influencing skills
Sound decision making skills
Demonstrated ability to drive for results
Strong organizational skills
Strong analytical skills
Developing strategic agility
Ability to manage a successful portfolio of claims
Moderate and consistently improving business acumen skills

Job Qualifications:

Previous claims management experience in the Insurance or Legal industry essential.
Sound knowledge of the law in relevant jurisdictions and demonstrated ability to understand and apply legal principles to the management of claims.
Excellent working knowledge of PC based systems and applications such as Outlook, Microsoft Word, Excel, PowerPoint and database systems for managing contacts, schedules and calendars is required.
Tertiary qualifications in a related discipline would be desirable.

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About the Company

Liberty Specialty Markets

Role Title: Human Resources Coordinator Department: Talent Location: Hong Kong / Singapore Type: 6 - 9 months contract Job Summary: The HR Coordinator will provide day-to-day operational HR support across our Australia business and deliver end-to-end talent acquisition support for Hong Kong, Singapo...

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Claims Specialist, PFR

Job Description - Claims Specialist, PFR

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