Clerk III (Family Medicine & Primary Health Care Services)

Application Deadline \: 2 September 2026
Date of Issue \: 20 August 2026

Key Responsibilities

1.      Perform duties related to patient registration, appointment administration, fee collection and payment processing at Family Medicine Clinics.

2.      Handle internal and external telephone enquiries, as well as patient enquiries, feedback and complaints, in a professional and timely manner.

3.      Coordinate and oversee the day-to-day operations of the Shroff Office and clerical team, including staff deployment, duty roster arrangements and workflow management.

4.      Supervise, guide and support junior clerical staff to ensure service quality, compliance with established procedures and efficient clinic operations.

5.      Oversee Shroff-related functions, including payment collection, financial reconciliation, handling of finance-related matters and medical record management.

6.      Perform and support computer-system operations required by the clinic, including the maintenance and accurate updating of relevant profiles and records in systems such as OPAS, PBRC, CQMS and the Payment Kiosk.

7.      Handle duties related to the release of information in accordance with relevant policies, procedures and confidentiality requirements.

8.      Assist in the coordination and administrative support of meetings, programmes, training activities and other clinic initiatives.

9.      Prepare statistics, reports and other clerical documentation, and provide general administrative support to the clinic.

10. Perform any other duties as assigned by supervisors.

Preferable Attributes/Exposure

1.      Knowledge of common office automation (e.g. E-mail, Internet/Intranet/operation of fax machine etc.) and PC applications (MS Excel, Word, Access and PowerPoint etc.)

2.      Knowledge of other dialects (e.g. Mandarin) in the light of individual job requirement.

3.      Good interpersonal skills

4.      Possession of working experience in hospital or Family Medicine Clinic setting.

5.      Experience in coordinating doctors’ duty rosters and consultation-room assignments to support smooth daily clinic operations.

6.      Knowledge of and practical experience in Shroff Office operations, including payment and fee collection, finance-related administrative duties, and handling of medical record systems.

Remarks

1. Please refer to https\://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”.
2. Serving staff who have completed F.5 / S.5 or equivalent and have 2 years' clerical experience within HA may also be considered.

Please submit your application on-line on or before 2 September 2026.